It always comes up with 'Explorer has experienced an error in *.dll. Explorer will now close. If you keep experiencing this problem, please try restarting your computer'. (Where * has been SHELL32.DLL, KERNEL32.DLL, DDHELP.DLL, SHLWAPI.DLL, MSHTML.DLL, <unknown> and others.)
I've restarted several times, retraced my steps and uninstalled any and all programs installed before it all went to buggery (only new program installed was Norton 2005). I've run ScanDisc and Norton (both from hard drive and from disc).
I've attempted to start my comp up in Safe Mode, but it doesn't respond.I've bought RegistryFix, and while that allowed me access to Explorer for approx. 12 hours, it isn't working yet again.
After running Norton, it tells me that I have two 'at risk' files, but delete always fails, and when I do a search for the files and try to delete them outside of Norton, they can't be found.
The files are xrpnqccm.exe and WebP2PInstaller.dll
If anyone can help with removing these files and getting Explorer to respond again, I would really appreciate it.
Thanks in advance,
Jessika