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XP-Unable to access hard drive/ctrl panels

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Hi! First of all, WOW! What an awesome site! Thanks to everyone who donates their time! Can't believe I haven't run across this great resource before.

Here's my issue - have a client whose grandkids probably infected her computer over a weekend downloading stuff. She's had NO virus protection enabled since her husband passed & it wasn't renewed.

Symptoms: Clicking on My Computer, or going to Start-->Settings or Start-->Control Panels does not open any of them, causes the system to freeze and/or give a Dr Watson Postmortem Debugger error, necessitating a hard reboot.

Can access other programs off the Start Menu.
Can access docs/programs on Desktop.
Can access internet & email via cable modem no problem.

What I've done:
Downloaded/installed Norton 2005, ran full system scan, quarantined/deleted 15 critical threats, deleted bunch of dataminer stuff

Dowloaded/installed AdAware, ran full system scan, quarantined/deleted critical threats, dataminer stuff.

Some items were unable to be deleted.

Downloaded/ran Belarc. she's running XP with Service Pack 2, build 2000 I think. Are there any later builds?

I have not:
Done any of the steps listed on main page in Malware forum. Will go back thru and do each one. Kicking myself I didn't find this site before doing previous steps!

Do I need to reinstall AdAware tho, or can I use the ver. I downloaded yesterday?

thanks in advance!

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