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#1
305boy

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my computer is not allowing me to view any media or downloaded videos when i attempt to view downloaded videos it says that an internal application error has occured and on the internet it say that i have javascript turned off or am running an old version
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#2
piper

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Hi, 305boy. Welcome to Geeks to Go!

1. Please confirm the operating system, including service packs. If XP, home or pro?

2. Which version of Windows Media Player? If not WMP, which player are you having trouble with?

3. Has it ever worked properly? If so, what might have happened between then and now?

4. What Antivirus do you have installed?
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#3
305boy

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Hi, 305boy. Welcome to Geeks to Go!

1. Please confirm the operating system, including service packs. If XP, home or pro? windows xp

2. Which version of Windows Media Player? If not WMP, which player are you having trouble with? windows media player and also limewire video downloads, only audio downloads works correctly

3. Has it ever worked properly? If so, what might have happened between then and now? yes, i changed my antivirus program about a week ago

4. What Antivirus do you have installed? avast antivirus
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#4
piper

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I don't have Avast, but it is very possible it is blocking the video for some reason. Check all the settings carefully.

You neglected to answer my previous questions fully. Is your Windows XP Home or Professional? And what version of Media Player do you have?

Please explain exactly what kinds or types of video you're having issues with, i.e. online, downloaded, saved locally.

I will not be able to assist you with Limeware in any way. We here at GeeksToGo will not assist you with issues relating to P2P file sharing programs. While many of these programs are-in-and-of themselves legal, most things acquired by their use are not. Instead of attempting to differentiate between the legal use of P2P programs and the illegal use thereof, we have decided to stop helping with issues regarding this software. It is also in your best interest to know that many P2P software packages come bundled with spyware/malware/virii and that their use greatly increases the chances of your computer becoming infected. I strongly suggest that you uninstall these programs and refrain from using them at all costs.
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#5
305boy

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I am using windows xp home edition
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#6
piper

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You neglected to answer my previous questions fully. Is your Windows XP Home or Professional? And what version of Media Player do you have?

Please explain exactly what kinds or types of video you're having issues with, i.e. online, downloaded, saved locally.


I really want to help you, 305boy. But if you won't answer the questions, I can't do anything.
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#7
305boy

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i have windows xp home edition and i am running windows media player

sorry for the inconvenience i am not very computer smart.
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#8
305boy

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and i am having problems internet video and media such as youtube.com and imeem.com
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#9
piper

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Thanks for the info. Those are all online videos. I would think Avast is blocking them, if the problem started after you installed Avast. If you need specific help checking or adjusting the settings in Avast, be sure to say so. I'll have to get help with it, since I don't use it.

Let's confirm that you have Java installed. Click Start, Control Panel, Add/Remove Programs. Look for something called Java or J2SE Runtime.

Now, double check that Java is enabled in Internet Explorer. In Internet Explorer, click Tools menu, Internet Options, Advanced. Scroll down to Java. Is that abox checked? If not, check it, reboot and try again to view a video.

If you don't use Internet Explorer, please state which browser you use.

Please be sure to provide the full error text for any errors that pop up on screen while trying to view a video.

Additionally, let's check the Event Viewer for other errors that may be happening. To get to the Event Viewer, click Start, Control Panel, Administrative Services, Event Viewer. On the left side of the screen are three categories: Application, Security, and System. Check under Application and System for any events that are listed as Warnings or Errors, that also have a date and time that correspond to the error. Once you have an event open, you can click the "copy to clipboard" icon (just below the down arrow) to copy the error text, then you can paste it in a reply to this thread.

Edited by LindaGail, 23 March 2007 - 09:23 PM.

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#10
305boy

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I have changed my avast settings to allow script and have the latest version of java installed on my computer.my browser is internet explorer. i have checked the security and the box is checked.when i try to view a video it says that i have java turned off or an old version.

{ Aplication }

Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 11720
Date: 3/23/2007
Time: 5:13:16 PM
User: SHEENA-75HFHYO7\Owner
Computer: SHEENA-75HFHYO7
Description:
Product: Sunbelt CounterSpy -- Error 1720.There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor. Custom action script error , : Line , Column ,

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.
Data:
0000: 7b 30 41 44 35 41 44 39 {0AD5AD9
0008: 39 2d 36 31 37 32 2d 34 9-6172-4
0010: 33 38 35 2d 38 37 36 35 385-8765
0018: 2d 33 38 35 46 42 45 33 -385FBE3
0020: 41 31 30 31 33 7d A1013}

Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 3/22/2007
Time: 5:30:02 PM
User: N/A
Computer: SHEENA-75HFHYO7
Description:
Hanging application iexplore.exe, version 7.0.5730.11, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 69 65 78 70 6c 6f iexplo
0018: 72 65 2e 65 78 65 20 37 re.exe 7
0020: 2e 30 2e 35 37 33 30 2e .0.5730.
0028: 31 31 20 69 6e 20 68 75 11 in hu
0030: 6e 67 61 70 70 20 30 2e ngapp 0.
0038: 30 2e 30 2e 30 20 61 74 0.0.0 at
0040: 20 6f 66 66 73 65 74 20 offset
0048: 30 30 30 30 30 30 30 30 00000000

Event Type: Warning
Event Source: Userenv
Event Category: None
Event ID: 1524
Date: 3/20/2007
Time: 12:50:37 AM
User: SHEENA-75HFHYO7\Owner
Computer: SHEENA-75HFHYO7
Description:
Windows cannot unload your classes registry file - it is still in use by other applications or services. The file will be unloaded when it is no longer in use.



For more information, see Help and Support Center at http://go.microsoft....link/events.asp.

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1001
Date: 3/19/2007
Time: 10:02:09 PM
User: N/A
Computer: SHEENA-75HFHYO7
Description:
Fault bucket 162058310.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 31 36 32 30 35 38 33 31 16205831
0010: 30 0d 0a 0..


Event Type: Warning
Event Source: MsiInstaller
Event Category: None
Event ID: 1004
Date: 3/17/2007
Time: 11:12:09 PM
User: SHEENA-75HFHYO7\Owner
Computer: SHEENA-75HFHYO7
Description:
Detection of product '{0AD5AD99-6172-4385-8765-385FBE3A1013}', feature 'Third_Party_Redistributables', component '{55EB89C8-343D-4A52-8CEF-234DE6C4C5A1}' failed. The resource 'C:\Program Files\Sunbelt Software\CounterSpy\Consumer\atl71.dll' does not exist.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.


Event Type: Error
Event Source: crypt32
Event Category: None
Event ID: 11
Date: 3/9/2015
Time: 11:37:40 AM
User: N/A
Computer: SHEENA-75HFHYO7
Description:
Failed extract of third-party root list from auto update cab at: <http://www.download....uthrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.


For more information, see Help and Support Center at http://go.microsoft....link/events.asp.


{ system }


Event Type: Warning
Event Source: Tcpip
Event Category: None
Event ID: 4226
Date: 3/23/2007
Time: 8:45:41 PM
User: N/A
Computer: SHEENA-75HFHYO7
Description:
TCP/IP has reached the security limit imposed on the number of concurrent TCP connect attempts.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.
Data:
0000: 00 00 00 00 01 00 54 00 ......T.
0008: 00 00 00 00 82 10 00 80 ....‚..€
0010: 01 00 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........


Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7023
Date: 3/23/2007
Time: 6:52:01 PM
User: N/A
Computer: SHEENA-75HFHYO7
Description:
The Application Management service terminated with the following error:
The specified module could not be found.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.

Event Type: Error
Event Source: SideBySide
Event Category: None
Event ID: 59
Date: 3/23/2007
Time: 10:26:23 AM
User: N/A
Computer: SHEENA-75HFHYO7
Description:
Generate Activation Context failed for C:\Program Files\Apple Software Update\Plugins\EXEInstallPlugin.dll.Manifest. Reference error message: The operation completed successfully.
.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.


Event Type: Error
Event Source: Windows Update Agent
Event Category: Installation
Event ID: 20
Date: 3/23/2007
Time: 10:01:11 AM
User: N/A
Computer: SHEENA-75HFHYO7
Description:
Installation Failure: Windows failed to install the following update with error 0x8007f007: Microsoft Windows Installer 3.1.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.
Data:
0000: 57 69 6e 33 32 48 52 65 Win32HRe
0008: 73 75 6c 74 3d 30 78 38 sult=0x8
0010: 30 30 37 66 30 30 37 20 007f007
0018: 55 70 64 61 74 65 49 44 UpdateID
0020: 3d 7b 42 31 36 36 41 36 ={B166A6
0028: 41 39 2d 33 39 38 42 2d A9-398B-
0030: 34 43 38 31 2d 42 38 44 4C81-B8D
0038: 42 2d 32 30 34 33 43 46 B-2043CF
0040: 30 36 37 32 41 31 7d 20 0672A1}
0048: 52 65 76 69 73 69 6f 6e Revision
0050: 4e 75 6d 62 65 72 3d 31 Number=1
0058: 30 33 20 00 03 .


Event Type: Warning
Event Source: W32Time
Event Category: None
Event ID: 36
Date: 3/20/2007
Time: 5:58:28 PM
User: N/A
Computer: SHEENA-75HFHYO7
Description:
The time service has not been able to synchronize the system time for 49152 seconds because none of the time providers has been able to provide a usable time stamp. The system clock is unsynchronized.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.


Event Type: Warning
Event Source: Dhcp
Event Category: None
Event ID: 1003
Date: 3/19/2007
Time: 11:42:17 PM
User: N/A
Computer: SHEENA-75HFHYO7
Description:
Your computer was not able to renew its address from the network (from the DHCP Server) for the Network Card with network address 00110949A670. The following error occurred:
The semaphore timeout period has expired. . Your computer will continue to try and obtain an address on its own from the network address (DHCP) server.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.
Data:
0000: 79 00 00 00 y...




here you are hopefully i have done everthing asked and this information can help you to further help me.
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#11
piper

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Hi 305boy. Somehow I missed your reply and I apologize. I will start looking at the events in detail and get back to you as quickly as possible.

What's going on with Sunbelt CounterSpy?

Did all those events you posted correspond (date & time) to a failed attempt at viewing an online video?
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#12
305boy

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i uninstalled avast and switched to ashampoo antivirus and antispyware. I am not sure if those errors were for online video or downloaded video.I can watch an inserted dvd but not any online video or any downloaded video.
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#13
piper

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Please confirm that the events you provided occurred at the same general time as the failed attempts to view online videos. Also, please provide any errors that pop-up on screen when you attempt to view an online video. If there aren't any, please say so.

I have some additional questions for you.

1. Do you have multiple user accounts on this computer?

2. What's going on with CounterSpy? Is it installed? If so, disable it.

3. What version of Internet Explorer do you have installed?

4. When you're on youtube's site and click the play button to view a video, exactly what happens? Please give very specific details of what you do to try to view an online video. Are you trying to download the file first?

Let's try running System File Checker (SFC). It can fix certain issues in Windows where specific system files get corrupted, deleted, or infected. Basically the System File Protection watches the system files and checks their integrity against it's knowledge of what these files are supposed to look like. Generally if a system file get's "messed with" windows will let you know and give you the option to dissallow the change, sometimes you don't get this option though. The System File Checker is a command line utility that will initiate a scan of all the system files to make sure they are in their original state, present on the system, and or working properly. It's an easy tool to use but the user HAS to have an XP disk for it to work.

Do you have a valid XP cd?

If so, place it in your CD ROM drive and follow the instructions below

Start > Run > cmd then type

sfc /scannow (note the space)

Allow this to run until you get a message saying it is complete.

SFC - system file checker, retrieves the correct version of the file from %Systemroot%\System32\Dllcache or the Windows installation source files, and then replaces the incorrect file.

If you want to see what was replaced, right click My Computer > manage, expand event viewer > system.
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#14
305boy

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when i view a video a message appears where the video should be placed and it says '' you either have javascript turned off or are running an old version ''

1.there is only one user account on this computer

2.I have uninstalled it and deleted it but it still is reamaining when i go to add and remove programs also when i try to uninstall formadd and remove programs it staes that

3.I have internet explorer 7

4. when i go online to youtube.com i click on the video i want to watch but when the page loads up the video does not appear instead i recieve the error stated above.no i am not trying to download the file first, i have videos downloaded to my computer for months now and i am not being allowed to view any of them.

no i do not have an xp cd
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#15
piper

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Again.... please tell me if the Error and Warning events you provided correspond to failed video viewing attempts (I am repeating myself from posts #11 and #13).

Did you install IE7 or did it come pre-installed on your computer?

If you installed it, were you able to view the online videos before you installed IE7?
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