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Problem accessing OWA


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#1
hulud

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the company i work for has an exchange server and outlook web access set up but there is a user that is having issues accessing the website. all other sites work for him but when he tries this one he gets the following message:

Waiting for http://10.10.10.33/welcome.php.

and nothing comes up. he has tried it from 3 different hotels. he is unable to use netscreen to get inside our vpn because of ipsec traffic on the hotels' firewalls being disabled. other users in the same location are not having any issues.

i am not profiting from researching this just trying to learn about what the possible cause to this kind of problem could be. i am fairly experienced with exchange and troubleshooting but have never seen this problem before.

assuming the ip above is an internal ip from the hotel, could they have installed something on his PC, or could he have agreed to install something? would adding the mail site as a trusted site make any difference if i havent already? if anyone has any ideas it would be greatly appreciated. unfortunately i am across the world from him so coordinating a troubleshooting session has not been easy thus far!!!

thanks!
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#2
dsenette

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that 10.10.10.33 is almost deffinitely a private ip inside the hotel

what's the normal URL for your OWA (you can obfuscate it if needed such as http://mail.<mycompa...y>.com/exchange or whatever) do you know the public ip of the OWA server? you could try having the guy put that in instead (like http://<PublicIP of the OWA server/exchange) by the way i'm using the /exchange on the end as an example...should be whatever yours is
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#3
hulud

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yeah its http://mail.mycompany.com/exchange

i know the public ip, i'll have him give that a try. if i take a while to update its because it is the middle of the night where he is right now!

thanks for the suggestion
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#4
hulud

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he was able to access the mail site using the external IP rather than dns name.
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#5
dsenette

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probably possibly something to do with your external DNS you might wanna check that out....might also just be that the hotel's DNS server has no idea who you are...
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#6
hulud

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thanks. i will look into it.
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