Posted 23 March 2007 - 01:26 PM
Posted 23 March 2007 - 09:18 PM
1. What type of email account do you have configured? Is it Internet email, Exchange, or something else?
2. Has Outlook ever functioned properly? If so, what might have happened with your system between then and now?
3. What is your Operating System, including Service Packs. If Windows XP, is it Home or Professional Edition?
Here are a couple of things to try:
- Detect/Repair. Open Outlook, click the Help Menu, Detect/Repair. This can fix installation problems.
- Inbox Repair Tool. Close Outlook. Browse to C:\Program Files\Common Files\System\Mapi\1033 and look for SCANPST.EXE. Execute this tool, browse for your PST file at C:\Documents and Settings\UserName\Local Settings\Application Data\Microsoft\Outlook\. If your PST file(s) isn't in this folder, do a Search for *.PST. Make a note of which folder.
- Verify PST file locations. Close Outlook. Click Start, Control Panel, Mail, Show Profiles. Highlight your profile (there may be only one profile listed, by default it's called Outlook), then click Properties, Data Files. You should see at least one file here. Highlight the file, then click Open Folder. Do you see that file in the folder that opened? If not, go back to the Outlook Data Files box, highlight that file and click Remove. Then click Add, browse to the folder that holds your PST file(s), select the file and click OK. Do this for each file you have listed in the Outlook Data Files box.
Posted 24 March 2007 - 05:31 AM
Posted 24 March 2007 - 09:14 AM
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