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What's wrong this time? BSOD's, PC freezing


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#1
delnz99

delnz99

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Hi there,
It seems every few months I end up here seeking help with problems on my computer. I'm hoping you can save my sanity yet again with your computer whispering :whistling:

Here's some of the problems I can think of right now:
* Screen flickers & blacks out when watching avi files or playing games, like the Sims 2 (Right on school holidays too!)
* When watching avi's or playing games, after the flickering & blacking out, the computer often freezes & I get a BSOD.
* BSODs - sometimes on start up, sometimes when watching videos or playing games.
* Incredimail is painfully slow, despite regularly emptying inbox, outbox, sent folder & deleted items folder.
* Windows Live Messenger continues to open on start up, slowing the pc down, despite doing all I can think of to NOT open on start up.
* Sometimes the pc will shut down without being prompted to do so.
* I'm worried there are too many files on my computer - it's not really a problem as such, just a concern. My C: has 67GB & 44.7GB free.
* My webcam picture is green & dark - dunno if that's the sort of problem you can fix but it's annoying all the same.

I've just run AVG Anti-Spyware 7.5, Windows Clean Up! & Spybot then done a HiJack This scan...here tis:

Logfile of HijackThis v1.99.1
Scan saved at 5:08:48 PM, on 15/04/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5346.0005)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\CTSvcCDA.EXE
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\Common Files\Softwin\BitDefender Communicator\xcommsvr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\RUNDLL32.EXE
C:\PROGRA~1\Softwin\BITDEF~1\bdmcon.exe
C:\PROGRA~1\Softwin\BITDEF~1\bdnagent.exe
C:\PROGRA~1\Softwin\BITDEF~1\bdswitch.exe
C:\Program Files\Messenger\Msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\STK016_V2.01\STK016M.exe
C:\PROGRA~1\INCRED~1\bin\IMApp.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\System32\svchost.exe
c:\program files\common files\softwin\bitdefender update service\livesrv.exe
c:\program files\common files\softwin\bitdefender scan server\bdss.exe
C:\Program Files\Softwin\BitDefender9\vsserv.exe
C:\Program Files\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = www.google.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://xtramsn.co.nz/home/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.bigpond.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = www.google.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.flylady.net/index.asp
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.c...//www.yahoo.com
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [BDMCon] C:\PROGRA~1\Softwin\BITDEF~1\bdmcon.exe
O4 - HKLM\..\Run: [BDNewsAgent] "C:\PROGRA~1\Softwin\BITDEF~1\bdnagent.exe"
O4 - HKLM\..\Run: [BDSwitchAgent] "C:\PROGRA~1\Softwin\BITDEF~1\bdswitch.exe"
O4 - HKCU\..\Run: [IncrediMail] C:\Program Files\IncrediMail\bin\IncMail.exe /c
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [MessengerPlus3] "C:\Program Files\MessengerPlus! 3\MsgPlus.exe" /WinStart
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\Msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: STK016 PNP Monitor.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html
O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html
O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html
O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\npjpi150_10.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\npjpi150_10.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Run IMVU - {d9288080-1baa-4bc4-9cf8-a92d743db949} - C:\Documents and Settings\Adele Banks\Start Menu\Programs\IMVU\Run IMVU.lnk (file missing)
O11 - Options group: [INTERNATIONAL] International*
O14 - IERESET.INF: START_PAGE_URL=http://www.bigpond.com/
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zon...kr.cab31267.cab
O16 - DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} (Office Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=58813
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zon...er.cab31267.cab
O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} - http://us.chat1.yimg...v45/yacscom.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://madelespanks....ad/MsnPUpld.cab
O16 - DPF: {54823A9D-6BAE-11D5-B519-0050BA2413EB} (ChkDVDCtl Class) - http://www.cyberlink...xp/CheckDVD.cab
O16 - DPF: {5D6F45B3-9043-443D-A792-115447494D24} (UnoCtrl Class) - http://messenger.zon...1/GAME_UNO1.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitd...can8/oscan8.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.syma...n/bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1144800727781
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zon...nt.cab31267.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://messenger.zon...ro.cab32846.cab
O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} - http://us.dl1.yimg.c...utocomplete.cab
O16 - DPF: {CAFEEFAC-0014-0001-0002-ABCDEFFEDCBA} (Java Runtime Environment 1.4.1) -
O16 - DPF: {E87F6C8E-16C0-11D3-BEF7-009027438003} (Persits Software XUpload) - http://photomanager.....au/XUpload.ocx
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = qld.bigpond.net.au
O17 - HKLM\System\CS1\Services\VxD\MSTCP: SearchList = qld.bigpond.net.au
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: SearchList = qld.bigpond.net.au
O17 - HKLM\System\CS2\Services\VxD\MSTCP: SearchList = qld.bigpond.net.au
O17 - HKLM\System\CCS\Services\VxD\MSTCP: SearchList = qld.bigpond.net.au
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = qld.bigpond.net.au
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: BitDefender Scan Server (bdss) - Unknown owner - c:\program files\common files\softwin\bitdefender scan server\bdss.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTSvcCDA.EXE
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: BitDefender Desktop Update Service (LIVESRV) - SOFTWIN S.R.L. - c:\program files\common files\softwin\bitdefender update service\livesrv.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: BitDefender Virus Shield (VSSERV) - Unknown owner - C:\Program Files\Softwin\BitDefender9\vsserv.exe" /service (file missing)
O23 - Service: BitDefender Communicator (XCOMM) - Unknown owner - C:\Program Files\Common Files\Softwin\BitDefender Communicator\xcommsvr.exe" /service (file missing)



Here's the uninstall list:

Ad-Aware SE Personal
Adobe Atmosphere Player for Acrobat and Adobe Reader
Adobe Flash Player 9 ActiveX
Adobe Photoshop CS
Adobe Reader 7.0.9
Adobe Shockwave Player
Adobe SVG Viewer 3.0
ArcSoft PhotoStudio 5.5
Avanquest update
AVG Anti-Spyware 7.5
BigPond ADSL SIK 5.6 Files
BitDefender 9 Professional Plus
Canon MP Navigator 2.0
Canon MP170
Canon Utilities Easy-PhotoPrint
CleanUp!
Creative MediaSource
Easy-WebPrint
FinePixViewer Ver.4.2
FUJIFILM USB Driver
Google Earth
Hijackthis 1.99.1
HijackThis 1.99.1
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows XP (KB915865)
Hotfix for Windows XP (KB926239)
Hotfix for Windows XP (KB929120)
ImageMixer VCD2 for FinePix
IncrediMail Xe
Internet Explorer 7 Beta 2
J2SE Runtime Environment 5.0 Update 10
Java Web Start
Messenger Plus! 3
Messenger Plus! Live
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB886903)
Microsoft Chat 2.5
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Data Access Components KB870669
Microsoft Office Standard Edition 2003
Microsoft Picture It! Photo 7.0
Microsoft User-Mode Driver Framework Feature Pack 1.0
MicroStaff WINASPI
Minilyrics(remove only)
Motorola Phone Tools
Mozilla Firefox (2.0.0.1)
Mozilla Firefox (2.0.0.2)
Mozilla Firefox (2.0.0.3)
MSXML 4.0 SP2 (KB925672)
MSXML4 Parser
Music Coach Player
Nero Suite
NVIDIA Display Driver
NVIDIA Drivers
NvMixer
OmniPage SE 2.0
printQuick
pstoedit and importps 3.44
QuickTime
RAW FILE CONVERTER LE
RealPlayer
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player 10 (KB911565)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows XP (KB890046)
Security Update for Windows XP (KB893066)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896358)
Security Update for Windows XP (KB896422)
Security Update for Windows XP (KB896423)
Security Update for Windows XP (KB896424)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB896688)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899591)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB901214)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB904706)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB905915)
Security Update for Windows XP (KB908519)
Security Update for Windows XP (KB908531)
Security Update for Windows XP (KB911280)
Security Update for Windows XP (KB911562)
Security Update for Windows XP (KB911567)
Security Update for Windows XP (KB911927)
Security Update for Windows XP (KB912812)
Security Update for Windows XP (KB912919)
Security Update for Windows XP (KB913446)
Security Update for Windows XP (KB913580)
Security Update for Windows XP (KB914388)
Security Update for Windows XP (KB914389)
Security Update for Windows XP (KB916281)
Security Update for Windows XP (KB917159)
Security Update for Windows XP (KB917344)
Security Update for Windows XP (KB917422)
Security Update for Windows XP (KB917953)
Security Update for Windows XP (KB918118)
Security Update for Windows XP (KB918439)
Security Update for Windows XP (KB919007)
Security Update for Windows XP (KB920213)
Security Update for Windows XP (KB920214)
Security Update for Windows XP (KB920670)
Security Update for Windows XP (KB920683)
Security Update for Windows XP (KB920685)
Security Update for Windows XP (KB921398)
Security Update for Windows XP (KB921883)
Security Update for Windows XP (KB922616)
Security Update for Windows XP (KB922819)
Security Update for Windows XP (KB923191)
Security Update for Windows XP (KB923414)
Security Update for Windows XP (KB923694)
Security Update for Windows XP (KB923980)
Security Update for Windows XP (KB924191)
Security Update for Windows XP (KB924270)
Security Update for Windows XP (KB924496)
Security Update for Windows XP (KB924667)
Security Update for Windows XP (KB925902)
Security Update for Windows XP (KB926247)
Security Update for Windows XP (KB926255)
Security Update for Windows XP (KB926436)
Security Update for Windows XP (KB927779)
Security Update for Windows XP (KB927802)
Security Update for Windows XP (KB928255)
Security Update for Windows XP (KB928843)
Security Update for Windows XP (KB930178)
Security Update for Windows XP (KB931261)
Security Update for Windows XP (KB931784)
Security Update for Windows XP (KB932168)
SlowBlast!
Sound Blaster Audigy LS
Spybot - Search & Destroy 1.4
SpywareBlaster v3.5.1
STK016_V2.01
The Sims 2
The Sims 2 University
Update for Windows XP (KB894391)
Update for Windows XP (KB898461)
Update for Windows XP (KB900485)
Update for Windows XP (KB904942)
Update for Windows XP (KB910437)
Update for Windows XP (KB916595)
Update for Windows XP (KB920872)
Update for Windows XP (KB922582)
Update for Windows XP (KB929338)
Update for Windows XP (KB931836)
Windows Installer 3.1 (KB893803)
Windows Live Messenger
Windows Live Sign-in Assistant
Windows Media Encoder 9 Series
Windows Media Encoder 9 Series
Windows Media Format 11 runtime
Windows Media Format 11 runtime
Windows Media Player 11
Windows Media Player 11
Windows Messenger 5.1
Windows XP Hotfix - KB834707
Windows XP Hotfix - KB873339
Windows XP Hotfix - KB885250
Windows XP Hotfix - KB885835
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB885884
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB887742
Windows XP Hotfix - KB888113
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB890859
Windows XP Hotfix - KB891781
Windows XP Service Pack 2
WinRAR archiver
WinZip
WMPlus 2 (remove only)
Your Uninstaller! 2004



Any assistance would be greatly appreciated, Thanking you in advance.
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#2
ScHwErV

ScHwErV

    Member 5k

  • Retired Staff
  • 21,285 posts
  • MVP
Your log is clean, you do not have a malware problem. You have a whole host of problems, many of which require people with different specialties.

Screen flickers & blacks out when watching avi files or playing games, like the Sims 2 (Right on school holidays too!)

This would be something for the Applications forum.

* When watching avi's or playing games, after the flickering & blacking out, the computer often freezes & I get a BSOD.
* BSODs - sometimes on start up, sometimes when watching videos or playing games.

You need to get us the exact error message displayed in the BSOD. This would go in the OS forums.

* Incredimail is painfully slow, despite regularly emptying inbox, outbox, sent folder & deleted items folder.
* Windows Live Messenger continues to open on start up, slowing the pc down, despite doing all I can think of to NOT open on start up.

Applications

* Sometimes the pc will shut down without being prompted to do so.

Hardware

* I'm worried there are too many files on my computer - it's not really a problem as such, just a concern. My C: has 67GB & 44.7GB free.

OS

* My webcam picture is green & dark - dunno if that's the sort of problem you can fix but it's annoying all the same.

Hardware

Each of these forum has specialists who reside there. They will be better equipped to help you than anyone in this forum.

ScHwErV :whistling:
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