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Help! Norton Internet Security 2007 has hosed my computer!


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#1
rlw9

rlw9

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Last night we installed the NIS 2007 and I have had nothing but problems since. I've read where a lot of people have issues with it running slow, but mine will hardly run at all. I cannot open anything on my desktop, not IE, digital pics, control panel, nothing! At one point I actually was able to get to the Control Pane, but when I tried to uninstall Norton I kept getting a message that said Live Update was running. I tried turning LU off, but it wouldn't let me. Anyone have nay suggestions???
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#2
Guest_jwinathome_*

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Is the LU something you can kill in Task Manager, then try the uninstall?

What about safe mode with no networking?

Edited by jwinathome, 24 April 2007 - 12:41 PM.

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#3
rlw9

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I broke down & called Norton, but I didn't have much luck. After I finally got it through the techs head that I couldn't open anything, not just IE, but any folders on my desktop pretty much, he had me restart in SAFE mode and delete the Symantec files and a few others. I'm still having the same problem. Nothing would open, even in SAFE mode. He seems to think it's my laptop, not the Norton, but I used it right before the install with no problems. I'm at the end of my rope! My last resort is to call Dell and pay the $239 for service and see what they can do to help figure it out.
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#4
Guest_jwinathome_*

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Don't do that! There are many knowledgeable people here that can help you with this issue.

I disagree with deleting files and folders, sounds messy.

Please go to Start > Run and type MSCONFIG.....check the startup tab for any Norton related items, and also check the services tab....put a check in the box that says "Hide Microsoft Services"....now uncheck any Norton entries you see. Then reboot the computer....if you can please leave the computer unplugged from the Internet.
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#5
Guest_jwinathome_*

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Try this removal tool....

ftp://ftp.symantec.com/public/english_us_...emoval_Tool.exe
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#6
rlw9

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Thanks for the replies and suggestions. I would've tried the removal tool, but I can't open the internet! That's part of the problem. I have a friend who's really good with computers and he's going to take a look at it. I really do hate to call Dell!
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