Help! Norton Internet Security 2007 has hosed my computer!
Started by
rlw9
, Apr 24 2007 12:30 PM
#1
Posted 24 April 2007 - 12:30 PM
#2
Guest_jwinathome_*
Posted 24 April 2007 - 12:40 PM
Is the LU something you can kill in Task Manager, then try the uninstall?
What about safe mode with no networking?
What about safe mode with no networking?
Edited by jwinathome, 24 April 2007 - 12:41 PM.
#3
Posted 24 April 2007 - 01:06 PM
I broke down & called Norton, but I didn't have much luck. After I finally got it through the techs head that I couldn't open anything, not just IE, but any folders on my desktop pretty much, he had me restart in SAFE mode and delete the Symantec files and a few others. I'm still having the same problem. Nothing would open, even in SAFE mode. He seems to think it's my laptop, not the Norton, but I used it right before the install with no problems. I'm at the end of my rope! My last resort is to call Dell and pay the $239 for service and see what they can do to help figure it out.
#4
Guest_jwinathome_*
Posted 24 April 2007 - 01:15 PM
Don't do that! There are many knowledgeable people here that can help you with this issue.
I disagree with deleting files and folders, sounds messy.
Please go to Start > Run and type MSCONFIG.....check the startup tab for any Norton related items, and also check the services tab....put a check in the box that says "Hide Microsoft Services"....now uncheck any Norton entries you see. Then reboot the computer....if you can please leave the computer unplugged from the Internet.
I disagree with deleting files and folders, sounds messy.
Please go to Start > Run and type MSCONFIG.....check the startup tab for any Norton related items, and also check the services tab....put a check in the box that says "Hide Microsoft Services"....now uncheck any Norton entries you see. Then reboot the computer....if you can please leave the computer unplugged from the Internet.
#5
Guest_jwinathome_*
Posted 24 April 2007 - 01:26 PM
#6
Posted 24 April 2007 - 03:48 PM
Thanks for the replies and suggestions. I would've tried the removal tool, but I can't open the internet! That's part of the problem. I have a friend who's really good with computers and he's going to take a look at it. I really do hate to call Dell!
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