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When closing .PPS file --- PC re-boots !


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#1
ossa

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My PC, Win2k sp4 along with all updated MS patches, 2 gig P4, 1 gig ram, 120 gig IDE seagate HD, ATI- ATW-9600AT- 128m AGP video card.

I've been putting up with this issue for 1 1/2 year now and the only reason I haven't formatted and started over with a fresh copy is that this is the only problem it seem to have. I have a clean install of XP pro in a different HD and it handles everything without complaint.

I thought I'd run this by the group to see if someone else has had this problem.

Ok, If I run any .PPS file, it runs fine but as it's finished (Or I right -click to end) --- my computer goes right into a REBOOT,. no errors, no messages --- just a total re-boot.

That's it.......... Any ideas on a fix is more than welcome !!

Edited by ossa, 06 May 2007 - 03:03 PM.

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#2
The Skeptic

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What Microsoft Ofice version do you have? You can try to repair it by the following ways:

1: Open power point (or any other Office program) > help > identification and repair (or something of the same nature). Run the repair. You will most probably need the office disk.

2: Uninstall and then reinstall Office. Your documents won't be damaged.
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#3
ossa

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I don't have any version of Office Installed.

I have 2003 viewer only, it doesn't even show up in the add/remove pnl....... but it does have a folder in my "Program Files" but no un-installer.

Should I just delete the Power Point folder and re-install the 2003 PP viewer, I downloaded a fresh copy from MS but haven't done anything yet (app. 2 meg file).
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#4
piper

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Hi ossa.

Yes, I think that's a good plan. After deleting the folder, reboot, then install the new executable.

It may be beneficial to run System File Checker (SFC). It can fix certain issues in Windows where specific system files get corrupted, deleted, or infected. Basically the System File Protection watches the system files and checks their integrity against it's knowledge of what these files are supposed to look like. Generally if a system file get's "messed with" windows will let you know and give you the option to dissallow the change, sometimes you don't get this option though. The System File Checker is a command line utility that will initiate a scan of all the system files to make sure they are in their original state, present on the system, and or working properly. It's an easy tool to use but the user HAS to have an XP disk for it to work.

Do you have a valid Windows cd?

If so, place it in your CD ROM drive and follow the instructions below

Start > Run > cmd then type

sfc /scannow (note the space)

Allow this to run until you get a message saying it is complete.

I think I'd run SFC before installing the new PowerPoint viewer.

Be sure to post back the results.
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#5
ossa

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Yes, LindaGail ------ over the years I've ended up buying 2 CD's of Windows 2000 pro.

I'll delete the folder and run SFC /scannow, reboot, install the 2003 viewer again and re-post.

Thx
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#6
ossa

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Well, thanks goes out to all that helped -------- as the recipe fixed the annoyed issue :-)

Deleted the PP folder out of the Program Files, ran the system file checker and re-booted, installed a new 2003 PP viewer from MS and ALL is well.

Many Thanks Again!!
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