Posted 07 May 2007 - 07:22 PM
Posted 07 May 2007 - 07:45 PM
It could be one of several things causing Outlook not to open.
1. There's a bad/corrupt email trying to download.
Is your email account POP3? If so, can you log in to your ISP's web interface and browse the email that are ready to download? Delete anything that looks odd.
2. One or more Personal Folders is corrupt.
First, run the Inbox Repair Tool (Scanpst.ext) on each PST file you have. See Microsoft Article 197316 for information.
Your PST file(s) should be located at C:\documents and settings\UserName\local settings\Application Data\Microsoft\Outlook. Scanpst.exe should be located at C:\Program Files\Common Files\System\Mapi\1033. Browse to Scanpst.exe, double-click it to run it. Browse to your PST files.
If that doesn't help, try removing the PST files from your current profile. Go to Control Panel, Mail, Data Files. Do you have anything listed there? If so, highlight each one and click Remove. Did that help?
3. The mail profile is corrupt.
You can set up a new mail profile - you'll need all your email settings to do this. Close Outlook. Click Start, Control Panel, Mail, Show Profiles. On the General tab, click Add to create a new e-email profile. Give the new profile a new, then click next until you get to the Server Type screen. Check your e-mail type. Fill in all your e-mail account settings. When you get back to the General tab, change Outlook's start-up option to "Prompt for a profile to be used". This will ensure you start with the new profile when you re-open Outlook. If you're not prompted, reboot and then open Outlook.
4. Outlook itself is corrupt.
Since you can't open Outlook, go to Add/Remove Programs. Scroll to Microsoft Office (or Outlook), click Change. You want to choose Detect/Repair or Reinstall. Your PST files will not be affected.
5. Windows has an issue that manifests itself with Outlook.
If none of the above work, you can try running System File Checker (SFC). It can fix certain issues in Windows where specific system files get corrupted, deleted, or infected. Basically the System File Protection watches the system files and checks their integrity against it's knowledge of what these files are supposed to look like. Generally if a system file get's "messed with" windows will let you know and give you the option to dissallow the change, sometimes you don't get this option though. The System File Checker is a command line utility that will initiate a scan of all the system files to make sure they are in their original state, present on the system, and or working properly. It's an easy tool to use but the user HAS to have an XP disk for it to work.
Do you have a valid XP cd?
If so, place it in your CD ROM drive and follow the instructions below
Start > Run > cmd then type
sfc /scannow (note the space)
Allow this to run until you get a message saying it is complete.
SFC - system file checker, retrieves the correct version of the file from %Systemroot%\System32\Dllcache or the Windows installation source files, and then replaces the incorrect file.
If you want to see what was replaced, right click My Computer > manage, expand event viewer > system.
Please post the results.
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