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not acquiring network address? help


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#1
Andrealynne00

Andrealynne00

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I have a Dynex E-401 router hooked up to two Dell Dimension computers running XP through a cable modem.
One of the computers is working like normal, but after two or so months of both computers running the internet successfully, the other computer is not working.
When I try to repair the network connection, it says that it can't acquire a network address and then says that it did not do so.
I'm not sure what other kind of information I need to put... but I'd really, really appreciate some help. Thank you!
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#2
SpaceCowboy706

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Hello Andrealynne00 and welcome to G2G,

I am having problems finding your router model on the dynex web site, could you please check the sticker or label (usually located on the front, back, or bottom) and make sure the model number is correct. <Reply 1> On the second computer that is not working please follow the steps below:

1. Click on "Start"
2. Click on "Run"
3. Type in: devmgmt.msc and press OK
4. From the Device Manager window, Scroll down to "Network Adapters" and verify that there are no devices with a red X or yellow ! listed. Also verify that there are no other categories with devices labeled network controller that have a red X or yellow !. If you answered yes to any of these please "stop" here and let me know!
5. Scroll back to Network adapters and right click on your Network Card
6. Select "Properties"
7. On the General Tab under Device Status what all does it say? <Reply 2>
8. On the Driver Tab click the Driver Details Button:
9. Under Driver Files what is listed? <Reply 3>
10. Under File Version what does it say? <Reply 4>
11. Click on the Resources Tab
12. In the list is the entry IRQ - what is the number beside it? <Reply 5>
13. Under the "conflicting Device List" what does it say? <Reply 6>
14. Close out the Device manager.
15. Click on "Start"
16. Click on "Run"
17. Type in: cmd and press OK
18. Type in: ipconfig /all and press Enter
19. Post back your results <make sure to leave out or cover up the last 4 digits of your IP address> <Reply 7>
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#3
computerspecialist101

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im not sure what covering up or leaving out the last 4 digits of the ip address is going to do as that is not the ip address that goes in the home, but rather the internal ip address which cannot be traced.


also try going to start, run, and type in cmd

next type in

"ipconfig /release" and press enter. then type "ipconfig /renew" and press enter.


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