Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

System Resources Issue


  • Please log in to reply

#1
computeranarchy

computeranarchy

    New Member

  • Member
  • Pip
  • 6 posts
Hey all, this is my first post so please be gentle. I'm trying to figure out a problem with a pc I'm working on. The OS is Windows XP Home. The problem is the system runs as slow as molasses and it's a pretty new system. Before I get into all the specs I think I know what the problem is but I'm not sure how to further troubleshoot. I opened the task manager and it appears there is an unstable process.

The image name is: System
The User Name is: System
CPU Usage: 0-99
Mem Usage is always 28K

I'm thinking it may be hijacked or something. Can anyone offer some guidance on how to proceeed? Does anyone recommend any particular software to scan the system for malware and the like? Any help would be appreciated. Thanks!
  • 0

Advertisements


#2
gerryf

gerryf

    Retired Staff

  • Retired Staff
  • 11,365 posts
system is a required process.

99 percent is way high, except at startup, but something else may be using it.
  • 0

#3
computeranarchy

computeranarchy

    New Member

  • Topic Starter
  • Member
  • Pip
  • 6 posts
It remains anyone from 0-99 even when the computer is idle. It usually hangs out at around 80% constant with random drops to 2%. How can I determine if something else is using it? Thanks for the help!
  • 0

#4
gerryf

gerryf

    Retired Staff

  • Retired Staff
  • 11,365 posts
It's not if. it is

At the very least you will have 10 or 12 sub processes going in system...

The very best way is to download process explorer from sysinternals and run it.

You will see all the subprocesss along with the cpu usage. The subprocess may not report its cpu usage properly though, so don't worry if all is at 0 cpu

You could also post a hijacklog in the malware forum
  • 0

#5
computeranarchy

computeranarchy

    New Member

  • Topic Starter
  • Member
  • Pip
  • 6 posts
I'll try that and let you know. Thanks again!
  • 0

#6
computeranarchy

computeranarchy

    New Member

  • Topic Starter
  • Member
  • Pip
  • 6 posts
Hey, I ran the process explorer. Here are the results

Posted Image

As you can see, my system process is eating over 90% of my resources. The only non system process is the AOL process. Could that be it? How can I determine which process is causing the problem? Is there anything on there that doesn't seem right? Is it worth it to even keep trying or should I just concede defeat and reinstall the OS? Let me know what you think. Thanks!

:tazz:
  • 0

#7
computeranarchy

computeranarchy

    New Member

  • Topic Starter
  • Member
  • Pip
  • 6 posts
Well I've reinstalled windows fresh and I'm getting the same problem. Does anyone think it could be hardware related? A system process is just eating up all of my processing power. Is there any chance it could be memory or the cpu itself? Any help in the right direction would be greatly appreciated. Thanks!
  • 0

#8
computeranarchy

computeranarchy

    New Member

  • Topic Starter
  • Member
  • Pip
  • 6 posts
Doesn't anyone have any ideas? :tazz:
  • 0

#9
Deyth[Combine]

Deyth[Combine]

    New Member

  • Member
  • Pip
  • 1 posts
I was just helping a friend troubleshoot this same exact problem. The fastest way to get this to stop would be to go into msconfig and disable all services. I left him to identify which service it is by trial and error but you can leave DHCP enabled for internet usage.
  • 0

#10
deamos

deamos

    New Member

  • Member
  • Pip
  • 8 posts
do you have Trend Mirco Virus scan and service pack 2 installed? Today they issued a virus signature update that hosed all the machines at my office in this same manner, if this is the problem, then
start up in safe mode
right click "My Computer" and select manage
go to services
find the two Officescan services and disable them,
your computer will work fine after this, use avast or something in the mean time,
avast has a free version that you can use till trend pulls their head out.
-George
  • 0

Advertisements


#11
Rockpick

Rockpick

    New Member

  • Member
  • Pip
  • 2 posts

do you have Trend Mirco Virus scan and service pack 2 installed?  Today they issued a virus signature update that hosed all the machines at my office in this same manner, if this is the problem, then
start up in safe mode
right click "My Computer" and select manage
go to services
find the two Officescan services and disable them,
your computer will work fine after this, use avast or something in the mean time,
avast has a free version that you can use till trend pulls their head out.
-George

View Post



YES! George, I think you've hit my problem on the head.

SP2 and Trend Micro installed on my machine and it's maxing the CPU usage to 99+% on SYSTEM.

I've done what you mentioned however; I'm not able to locate any 'OFFICESCAN' services.

Would this be a part of your network protection? I'm a home user and have a single copy of PC ILLIN installed. Could I simply disable the Trend Micro services and try again out of Safe Mode?

THANKS A MILLION!

RP :tazz:
  • 0

#12
Eriboll

Eriboll

    New Member

  • Member
  • Pip
  • 3 posts
Rockpick,

Trend Micro have posted the solution on their web site - http://kb.trendmicro...olutionId=24264

Alas for me, I found this forum too late and after spending hours trying to resolve the problem decided the quickest way was to reformat C: and reinstall Windows! :tazz: Fortunately mine is a new computer and there isn't much to reinstall.
  • 0

#13
Eriboll

Eriboll

    New Member

  • Member
  • Pip
  • 3 posts
This problem also affects OfficeScan Corporate Edition - http://kb.trendmicro...olutionId=24263
  • 0

#14
Rockpick

Rockpick

    New Member

  • Member
  • Pip
  • 2 posts

Rockpick,

Trend Micro have posted the solution on their web site - http://kb.trendmicro...olutionId=24264

Alas for me, I found this forum too late and after spending hours trying to resolve the problem decided the quickest way was to reformat C: and reinstall Windows!  :tazz: Fortunately mine is a new computer and there isn't much to reinstall.

View Post



Thanks Eriboll... Bummer on your format. I was walking up to the edge of doing that myself... I sure am glad that George posted his problem or I think I would've been in your boat...

Thanks again folks!

RP ;)
  • 0

#15
KestrelLabs

KestrelLabs

    New Member

  • Member
  • Pip
  • 1 posts
Aarrgh! ;) ... I wish I had seen this post a couple days ago. Two of us wasted about 16 man hours trying to figure out what was wrong with our computers at work. I spent over an hour on the phone with Dell tech support (in India, of course), did constant reboots into safe mode trying to undo or restrict processes, used system restore to different points in time, etc.

The kicker is that the other ten computers in our place didn't seem to notice, because they were already shut down for the weekend and I'm guessing they were able to grab the Saturday (4/23) patch from Trend brfore the CPU ramped up to 99% and bollicksed everything up. On my computer, we pulled the network cable (thinking that a virus was on the loose) to protect the rest of the network, and it never talked again to Trend until I let it do so a couple minutes ago.

Did we all go to sleep on Thursday only to have Symantec/Norton buy Trend on Friday??!?!?!

THANKS TO EVERYONE ON THIS SITE!! :tazz:
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP