[Ugo]

Hi, i've been on this site before to get help removing a spyware (Smitfraud-C) and the person helping was great. got it removed in no time but since then i've been having problems with XP. i was running XP sp1 before without any anti-virus and had no problem for a long time. While removing Smitfraud-C it was suggested to upgrade to SP2, install all the windows critical updates and to get an anti-virus (AVG was recommended). since the upgrade has been done my computer displays a lot of errors (the error window says "your system has just recovered from a serious error" with the buttons send - don't send info to Microsoft. its not very specific. and very often now it will just shut down and reboot for no apparent reason! THE most anoying thing EVER!!! i don't know if you can help

thank you in advance

Ugo

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In safe mode:

Right click MY COMPUTER, choose PROPERTIES, choose ADVANCED, choose the SETTINGS button in the Startup And RECOVERY section, and uncheck AUTOMATICALLY RESTART

Now reboot. This should result in the BSOD error...report the STOP ERROR and any parameters.

[dsenette]

In safe mode:

Right click MY COMPUTER, choose PROPERTIES, choose ADVANCED, choose the SETTINGS button in the Startup And RECOVERY section, and uncheck AUTOMATICALLY RESTART

Now reboot. This should result in the BSOD error...report the STOP ERROR and any parameters.

[Ugo]

Thanx - i did it and it hasn't restarted since but i'm not getting my hopes up... i still got a error message;

Windows Explorer has encountered a problem and needs to close.
We are sorry for the inconvenience.

(and when i click on "details" i get this... really don't know if that tells you anything)

error signature

AppName: explorer.exe AppVer: 6.0.2900.2180 ModName: ntdll.dll
ModVer: 5.1.2600.2180 Offset: 00018fea

i will post any other errors i get

thanx for your help so far

Ugo

[Ugo]

and here is another one. it usually happens right when i start my computer... same kinda message;

brsvc01a has encountered a problem and needs to close.
We are sorry for the inconvenience.

error signature

szAppName : brsvc01a.exe szAppVer : 1.0.0.3 szModName : unknown
szModVer : 0.0.0.0 offset : 0012e824

technical info about error

C:\DOCUME~1\Monkey\LOCALS~1\Temp\WERd544.dir00\brsvc01a.exe.mdmp
C:\DOCUME~1\Monkey\LOCALS~1\Temp\WERd544.dir00\appcompat.txt

thank you again for your time

Ugo

[anzenketh]

First off the fact that you get a error stating the explorer.exe is failing is not a good thing.

brsvc01a.exe Has to do with printing software.

Unfortenently when microsoft creates the dumps it does not save them.

Try uninstalling then reinstalling your printer software and drivers.