[jealoh]

I suddenly have a very disruptive Windows Installer popup stating "preparing to install" that does nothing except shut current page down. How do I remove without removing all my add on software?

[Advertisements]

Does it pop up whenever the PC is started, or just when a programme is started?

[Retired Tech]

Does it pop up whenever the PC is started, or just when a programme is started?

[jealoh]

It happens when I turn on, and when I go to ANY website and also when I open Outlook Express for emails. When I open emails I get a Microsoft error message to send or don't send and then shuts down back to desktop. I have not loaded any new software in 2-3 months.

[Retired Tech]

Unregister Windows Installer, and then reregister Windows Installer. To do this, follow these steps:

1. On the Start menu, click Run

2. In the Open box, type msiexec /unreg and then press ENTER

3. On the Start menu, click Run.

4. In the Open box, type msiexec /regserver and then press ENTER

[jealoh]

Tried that already but did it again and get message "Windows cannot find msiexec/unreg", retype or search. Cannot find in search either.

[Retired Tech]

Check the spacing - msiexec (space) /unreg

Next is

The Windows Installer service may disabled on the machine.

1. Click start then run, type services.msc then press enter.

2. Double-click on the service named Windows Installer.

3. Check the value in the Startup type field. If it's currently set to Disabled, then this is the problem. Change it by selecting Manual from the drop-down box.

If that doesn't change it, re-install windows installer

http://www.microsoft...;DisplayLang=en

[jealoh]

Sorry, tried all of the above and still no luck. Starting to fell like this is a trojan!

[Retired Tech]

Please follow the procedures outlined here: Malware Removal Guide

You will need a PC which can connect to the internet

Run all the programmes as advised then post a current Hijack This Log in a new topic in the Malware Forum

For the purpose of accurate malware analysis, Hijack This Logs are only dealt with in the Malware Forum. Posting them anywhere else will result in a delayed response

If you are unable to run any of the programmes, please ask for advice in the Malware Forum

[krmooo]

i think i agree jealoh either that or some web site is trying to sneak something onto your machine on your i/e go to tools and click on manage add ons enable or disable anything you might feel is trouble. pay close attention to any thing with BHO in it

[krmooo]

and of course visit the malware forum soon