[Ms.Orange]

Hello. I use a Windows XP and for about half a year, every time I use Word to print out a document the printer won't print. However, I tried connecting the printer to another computer and it printed. I'm not sure what's wrong, please help if you know what's wrong, I'd appreciate it, thanks.

p.s. not sure if this goes in this section of the forum.

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go to start, then click on printers and faxes. can you list what you have there. as well as the model of your printer. with everything that is listed in the printers and faxes windows, do any of them say ready or offline or have a black and white checkmark next to them?

[computerspecialist101]

go to start, then click on printers and faxes. can you list what you have there. as well as the model of your printer. with everything that is listed in the printers and faxes windows, do any of them say ready or offline or have a black and white checkmark next to them?

[Ms.Orange]

Epson Stylus C84 Series

LPT1: clicked
LPT2: not clicked
LPT3: not clicked
COM1: not clicked
COM2: not clicked
COM3: not clicked
COM4: not clicked
FILE1: not clicked
EPS_LPT1: not clicked
EPS_LPT2: not clicked
EPS_LPT3: not clicked

Sorry, my computer is in chinese, so I'm not sure how to translate this part into english:



Version Information:
EPSON Color Printing System
Version 5.41

[computerspecialist101]

attached is an image of what i am looking for. please list what you have shown similar to what i have shown. what i am looking for is the list of everything in the printers and faxes windows as well as whether they have a offline or ready wording next to them as well as if any have a black and white check mark next to any of them. thank you.

[Ms.Orange]

Here you go:

[computerspecialist101]

Thanks,

im not able to read chinese, but on the very bottom row in that same window where it lists the epson printer, does it say ready or offline?

[Ms.Orange]

it says "pause" literally, so I guess it's offline

[computerspecialist101]

try right clicking on the printer in the printers and faxes windows and select the option to resume printing. see if that works.

[Ms.Orange]

It worked! Thanks, it's printing again.

[computerspecialist101]

Congrats. im glad it worked.

[Ms.Orange]

Sorry to bother you again. I wanted to print today. The black text won't print, but any other colours will print.

[Troy]

Does the printer report it is out of black ink?

[Ms.Orange]

no, there is ink left.

[computerspecialist101]

does it report any errors when it trys to print the black text for instance will it say out of ink, or cartridge problem or does it just pint minus black text?

try going to printers and faxes windows again, right click on the printer and select properties. on the first tab, it might say print test page. click on that and follow through the prompts. when it finishes, let me know if it says any errors or anything like that. also describe what the printed page looks like and if the black looks gray in color or is just missing with only color displayed, and stuff like that.