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AVG Update Problem


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#1
Silver_Fox

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A relative on Dial-up can't update AVG, he gets "Could not find default Dial-up connection". Even though he is on line!! and can update XP and Defender etc
His AVG version is 7.5
Any help will be appreciated
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#2
Neil Jones

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Somewhere in AVG is an option to turn off the choice of dial-up connection to use.
Do that and the program won't care how it gets online.
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#3
Silver_Fox

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Hello Neil
Many thanks for your reply.
Unfortunately I am quite a distance from my relative so I am not able to investigate his problem directly.
Could you be a bit more specific where to look etc. as I do not use AVG myself.
Regards
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#4
happyrock

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make sure its not the firewall blocking acess to the internet...noy joy.. uninstall AVG and reinstall it
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#5
admin

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AVG has also had issues with their update servers. You may have to just keep trying, or try another time of day when they may not be so busy.
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#6
Silver_Fox

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Many thanks to all for the suggestions to date. It may be some time before my next visit to my relative, but will update the post at that time.
Regards
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#7
happyrock

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here's a thought...why don't you e-mail instructions to your relative...
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