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xp won't start


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#1
dansully

dansully

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Hello, Windows Xp will not start up on my computer. A black screen comes up and says :
load needed dlls for kernel please contact your sysem administrator. Thanks in advance

Edited by dansully, 13 June 2007 - 10:00 PM.

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#2
anzenketh

anzenketh

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Hello dansully and welcome to GeeksTOgo.

What is the exact error message that you are receiving?
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#3
dansully

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a black screen comes up and it says:
Windows could not start because of an error in the software.
please report this problem as:
load needed DLLs for kernel.
Please contact your support person to report this problem
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#4
anzenketh

anzenketh

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The Hal.dll and Ntoskrnl.exe files are mismatched.

To fix this you will want to recover hal.dll and ntoskrnl

try following these directions
Microsoft Support KB 164448

Edited by tuxmaster, 14 June 2007 - 10:09 PM.

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