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unable to install headset


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#1
richclan

richclan

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i am trying to install a logitech 350 headset [usb] on this pc and it can not install the software. software is part of the service pack 2 update according to logitech. logitech doesn't offer any drivers for the set,
this headset will work on my other 3 pc just fine, so the set is fine. the last line on this thread shows the device.
any ideas anybody??????

Version EVEREST v2.20.405
Homepage http://www.lavalys.com/
Report Type Quick Report
Computer DELL
Generator
Operating System Microsoft Windows XP Home Edition 5.1.2600 (WinXP Retail)
Date 2007-06-15
Time 12:07


Summary

--------------------------------------------------------------------------------


Computer:
Operating System Microsoft Windows XP Home Edition
OS Service Pack Service Pack 2
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name DELL (
User Name

Motherboard:
CPU Type Intel Pentium 4, 2800 MHz (21 x 133)
Motherboard Name Dell Dimension 4600
Motherboard Chipset Intel Springdale i865PE
System Memory 1536 MB (DDR SDRAM)
BIOS Type Phoenix (05/07/03)
Communication Port Communications Port (COM1)
Communication Port ECP Printer Port (LPT1)

Display:
Video Adapter RADEON 9250 - Secondary (256 MB)
Video Adapter RADEON 9250 (256 MB)
3D Accelerator ATI Radeon 9250 (RV280)
Monitor 7549TI000667CM2019 [NoDB] (7549TI000667)

Multimedia:
Audio Adapter Intel 82801EB ICH5 - AC'97 Audio Controller [A-2/A-3]

Storage:
IDE Controller Intel® 82801EB Ultra ATA Storage Controllers
IDE Controller Intel® 82801EB Ultra ATA Storage Controllers
Floppy Drive Floppy disk drive
Disk Drive WDC WD1200JB-75CRA0 (111 GB, IDE)
Optical Drive _NEC DVD+RW ND-1100A (DVD:4x/2.4x/12x, CD:16x/10x/40x DVD+RW)
Optical Drive HL-DT-ST CD-ROM GCR-8481B (48x CD-ROM)
SMART Hard Disks Status Unknown

Partitions:
C: (NTFS) 114400 MB (71715 MB free)

Input:
Keyboard PS/2 Keyboard
Mouse Logitech HID-compliant G3/MX518 Optical Mouse

Network:
Network Adapter Intel® PRO/100 VE Network Connection (192.168.1.44)
Modem BCM V.92 56K Modem

Peripherals:
Printer Brother MFC-420CN Printer
Printer Brother PC-FAX
Printer Fax
Printer PaperPort Black & White Image
Printer PaperPort Color Image
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB2 Controller Intel 82801EB ICH5 - Enhanced USB2 Controller [A-2/A-3]
USB Device Logitech USB G3 (MX518) Optical Mouse
USB Device Logitech USB Headset
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#2
Facedown98

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Hi. So did they give you software to install, or no?

(Assuming you have a CD with install files) Are you getting error messages when you try to install?

Make sure the microphone is not muted as well.
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#3
richclan

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software is part of the service pack 2 update according to logitech. logitech doesn't offer any drivers for the set. no cd is supplied
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#4
Facedown98

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Have you checked to be sure that nothing is muted? Does the microphone support the 20 decibel boost?
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#5
richclan

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well you see XP wont install the headset at all, it cant find the driver.
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#6
Facedown98

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Have you been keeping up with any Windows Updates?
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#7
richclan

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yes i have
i suspect that the pc may have some corruption in the service pack 2 or bad usb driver.however i dont know how to diag my ideas.
if i remove service pack 2 i'm afraid i will lose alot of things permently :whistling:

Edited by richclan, 18 June 2007 - 10:36 AM.

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#8
Facedown98

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Yes, removing SP2 would cause problems surely...
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