[Frasier]

My daughter has returned from university and her laptop (Acer running XP Home) needs some TLC.

One thing I have noticed is that there is no Accessories folder in the list of programs. I can't therefore access system tools. Can anyone please advise as to where I can find system restore, defragmenter etc?

Any help greatly appreciated.

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When I read your post, I got the sense that much was not being said. If you suspect malware, remember that Geeks to Go has perhaps the best trained staff of malware removal specialists available. A visit to that section of the forum may well be in your best interest.

The system tools you mention are all available in the system32 folder of Windows, but if you are not familiar with that level of system control, you may find that the most direct way to gain full access is to simply create a new user account with full Admin rights. A newly created profile will contain the "Accessories" folder by default, and if any of the problems that you seek to address are related specifically to the original account, they should not manifest in the new one, allowing more efficient system management. Microsoft offers a full explanation of how to copy all the data from one account to another without importing account specific problems: http://support.micro...om/?kbid=811151

Extensive system modifications and reconfigurations in the presence of a malware infestation can often exacerbate the problems and make clean up that much more difficult. Malware trumps almost everything. It is always worth the investment of time to be sure that your system is free from infection.

To begin a malware checkup use this link:
http://www.geekstogo...-Log-t2852.html
If problems are discovered, please post a HiJackThis log here:
http://www.geekstogo...o-Here-f37.html

[1101doc]

When I read your post, I got the sense that much was not being said. If you suspect malware, remember that Geeks to Go has perhaps the best trained staff of malware removal specialists available. A visit to that section of the forum may well be in your best interest.

The system tools you mention are all available in the system32 folder of Windows, but if you are not familiar with that level of system control, you may find that the most direct way to gain full access is to simply create a new user account with full Admin rights. A newly created profile will contain the "Accessories" folder by default, and if any of the problems that you seek to address are related specifically to the original account, they should not manifest in the new one, allowing more efficient system management. Microsoft offers a full explanation of how to copy all the data from one account to another without importing account specific problems: http://support.micro...om/?kbid=811151

Extensive system modifications and reconfigurations in the presence of a malware infestation can often exacerbate the problems and make clean up that much more difficult. Malware trumps almost everything. It is always worth the investment of time to be sure that your system is free from infection.

To begin a malware checkup use this link:
http://www.geekstogo...-Log-t2852.html
If problems are discovered, please post a HiJackThis log here:
http://www.geekstogo...o-Here-f37.html

[Frasier]

You are absolutely right. I was wanting to follow the directions in the Malware forum before posting a log but couldn't "flush out" system restore etc as I couldn't find the system tools. I will follow the links in your post and then see if I ca sort out the problem.

Thanks.

[zbd]

This may help with the accessories folder.

http://blogs.chron.c...system_too.html

[Frasier]

That link was brilliant - all now restored.

Thanks very much.