[kill_hXc]

Okay, so I helped my mates the other day (who are completely illiterate when it comes to computers) because their laptop was just clogged up with junk. I ran a virus scan with AVG (they can't afford BitDefender or anything) and got rid of 90% of their virus problems (some were moved to the 'Virus Vault').

I also ran a reg cleaner, but it didn't really seem to do much. They have problems with their power supply and the laptop keeps turning off (which they are getting fixed) so when I ran a defrag of their C: drive, it shut off about half way through.

Anyway, I gave it back to them last night, having done as much as I could (sort of, the power problem gave me real trouble) and this morning my mate has told me that she can't sign in to her hotmail, internet banking etc. but can get into any other website.

I wondered if it was anything to do with a site which needed a username/password etc. but she can use sites like myspace and photobucket. This is obviously worrying her that the only sites which are not working are ones which contain sensitive details etc. I told her that it could help to download Firefox and try and access the sites from there and if that worked, just delete IE7. Would that work?

Cheers,

Tom

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Certainly no harm in trying. Just uninstalling IE7 (which will automatically roll-back to IE6) may do the trick without having to try Firefox, since IE7 has been known to cause problems which did not exist with IE6, so try that first.

Edited by pip22, 22 June 2007 - 07:13 AM.

[pip22]

Certainly no harm in trying. Just uninstalling IE7 (which will automatically roll-back to IE6) may do the trick without having to try Firefox, since IE7 has been known to cause problems which did not exist with IE6, so try that first.

Edited by pip22, 22 June 2007 - 07:13 AM.

[kill_hXc]

Ok, but what I'm really saying I guess, is that it's not a deathly serious problem. It's a relatively simple fix. I'm going to try and convert them to Firefox anyway...also, can anyone recommend a good FREE registry cleaner?

Edited by kill_hXc, 22 June 2007 - 07:25 AM.