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XP restarts when We try to start in safe mode


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#1
Velocity Web Design

Velocity Web Design

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Hi There,

A friends computer got infected with some malware that a site was telling us how to get rid of it and said to first start in safe mode, well whenever we try...it will get as far as starting to see the 4 corners on the monitor that say safe mode then the computer restarts normally :whistling: any ideas?

Thank You

Greta
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#2
Retired Tech

Retired Tech

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Run through this until you need safe mode, if it still reboots, post the bits you have been able to complete in a new topic in the malware forum, explaining that safe mode won't run

Please follow the procedures outlined here: Malware Removal Guide

You will need a PC which can connect to the internet

Run all the programmes as advised then post a current Hijack This Log in a new topic in the Malware Forum

For the purpose of accurate malware analysis, Hijack This Logs are only dealt with in the Malware Forum. Posting them anywhere else will result in a delayed response

If you are unable to run any of the programmes, please ask for advice in the Malware Forum
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