[Jorger2391]

yea Im still having this problem

I see

JORGE01/Administrator 568KB Local Local 7/15/07
JORGE01/JORGE 577MB Local Backup 7/8/07
JORGE01/JORGE 91.8MB Local local 7/24/07

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ok....you've got two jorges.....

while logged in as THE administrator account...do the same steps then highlight the last jorge (the one that's 91.8 MB) and click the delete button at the bottom of that window....then restart and try to log on as jorge again

[dsenette]

ok....you've got two jorges.....

while logged in as THE administrator account...do the same steps then highlight the last jorge (the one that's 91.8 MB) and click the delete button at the bottom of that window....then restart and try to log on as jorge again

[Jorger2391]

should I do this in safe mode? because when I don't see an administrator account when I log in normally.

Edited by Jorger2391, 26 July 2007 - 04:55 AM.

[dsenette]

....can you log in AS the administrator? when you get to the screen where you pic your user...press ctrl + alt + del (might have to press it twice)...this should bring up a classic logon box...type administrator for the user...then the password (the password might be blank)

[Jorger2391]

A few days ago I was trying to fix this problem..and I made this account(Luis) the administrator..

when I go to control panel>User Accounts on this account

I see

Luis - computer administrator

Jorge- computer administrator

[dsenette]

ok...as luis...go to the place i told you before (right click my computer > properties> advanced >user profiles)... highlight this one: JORGE01/JORGE 91.8MB Local local 7/24/07 and choose delete...then log on as jorge

[Jorger2391]

It will not let me delete it, probably because it is the account I am on right now. When I log in this is the only account shown in the blue login screen.

I know my old account isn't deleted because it is located in

C:/Document and Settings/JORGE

in that same folder I have C:/Document and Settings/Luis

Here is all the folders that I see in "Document and Settings"

Administrator All users
JORGE Luis
TEMP TEMP.JORGE01
TEMP.JORGE01.000 TEMP.JORGE01.001
TEMP.JORGE01.002 TEMP.JORGE01.003
TEMP.JORGE01.004 L2MFIX

Edited by Jorger2391, 28 July 2007 - 05:45 AM.

[dsenette]

i thought you were logging in as louis?

[Jorger2391]

yes I am logged in as luis. Everytime I log in (Luis) is the only account given to me..so I sign in.

[dsenette]

ok..and you're wanting to log on as jorge?

as luis can you right click my computer, choose properties, click the advanced tab, then properties in the user profile section...then delete the 98mb version of jorge

[Jorger2391]

It wont let me delete it logged in as "Luis". The only way to do this is if I log in into my old account (Jorge) but I haven't been able to do this since the malware infected my PC. The malware is gone now but this login problem is still happening.

[dsenette]

when you get to the screen where you pick your user...is it pictures of the users or a classic login screen where you type username and password in?

[Jorger2391]

its a picture of the user

[dsenette]

when you get to that screen press ctrl + alt + del (might have to press it twice)...youll get a screen asking for a username and password...put administrator in the user name...then the password used when you set up the computer (this password MIGHT be blank so try that too)....then do the steps i told you before

[Jorger2391]

Alright I tried that and typed in "Administrator" and it said " You are not allowed to log in because of an account restriction"