Our problem is our laptop shows the router but cannot connect...the error message is "Windows cannot renew your IP Address. Please contact your network administrator".
The source of the problem may be the installation a few years ago of a wireless printer router. We no longer have or use the printer router....but Dell's India based tech support had me tweak a lot of things in the wireless connection area a few years ago. I have tried to reset all the wirless settings to default and have used the settings from the laptops that are working to reset the one that is not online. So far....no change.
Can anyone walk me through this?