[katt]

Hi, I have an issue with Windows Update not working.

Windows update will tell me I have an update pending, "instal" (custom or express; doesn't matter) and will claim it completed the update. However, the update icon will come back shortly after for the same update. As well, I cannot use internet explorer to access the windows update site. It does not load at all.

I've been in contact with Microsoft customer service reps and they were unable to suggest something to fix it. ( They suggested run,> cmd > net stop wuauserv , changing C:/windows/ SoftwareDistribution to SDold and C:/windows/system32/CatRoot2 to CR2OLD then using net start wuauserv in cmd as well as repeating some steps in safe mode , also some other things that didn't work.) System restore is not an option at this point - it's been ongoing for quite some time.

I was thinking about doing a windows repair ( as outlined in the above sticky) , but I'm not sure if thats appropriate for the situation. ( is it? ) Anyway, I share internet with my roommate and the wireless router(d link) is connected to my computer. If I repair windows, will I have to make a new wireless network on my computer and reconfigure everything? I hope not. >_< But I'll do what it takes. Do you have any suggestions on how I should proceed with this? I'm Running Windows XP home - have a disk to boot off of, at least.
Need more details? Just ask.
Thanks!


fyi:
gigabyte triton kt 400 mobo
Radeon sapphire 9600xt vid card
2 x 512 DDR RAM
Athlon amd xp 2600+

Attached Files

•  hijackthis_log__katt.txt   9.86KB   115 downloads

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What is the update it is failing on?

[jaxisland]

What is the update it is failing on?

[katt]

The update is MSXML 4.0 SP@ Security Update (KB927928).

[katt]

[jaxisland]

Go to Start -> Control Panel -> Add/Remove Programs
Check the box to show updates.
Do you see KB927978 or KB925672?
If you do uninstall 978 first, reboot.
Then uninstall 672 second, then reboot.

Install KB927978 only and reboot.

Let me know.

[katt]

Go to Start -> Control Panel -> Add/Remove Programs
Check the box to show updates.
Do you see KB927978 or KB925672?
If you do uninstall 978 first, reboot.
Then uninstall 672 second, then reboot.

Install KB927978 only and reboot.

Let me know.

I checked . i don't appear to have either

[jaxisland]

Ok,
Do this please,
Go to Start -> Control Panel ->Folder Options.
Click the View tab.
Under Files and Folders is 'Hidden files and folders'
Put a mark next to 'Show hidden files and folders'
Click Apply, OK.
Navigate to the WINDOWS directory (folder)
Open the $NtUninstallKB927978$ folder
Open the spuninst folder and run spuninst.exe
Restart and then do the same for the $NtUninstallKB925672$ folder.
Reboot.
Then download KB927978 from Here
Make sure you save it to your computer, dont run it.
Close the browser and then install it
Reboot.
Check to see if it installed and if you still get the message.

[katt]

Ok,
Do this please,
Go to Start -> Control Panel ->Folder Options.
Click the View tab.
Under Files and Folders is 'Hidden files and folders'
Put a mark next to 'Show hidden files and folders'
Click Apply, OK.
Navigate to the WINDOWS directory (folder)
Open the $NtUninstallKB927978$ folder
Open the spuninst folder and run spuninst.exe
Restart and then do the same for the $NtUninstallKB925672$ folder.
Reboot.
Then download KB927978 from Here
Make sure you save it to your computer, dont run it.
Close the browser and then install it
Reboot.
Check to see if it installed and if you still get the message.

I could not find the two folders mentioned above.

[wannabe1]

Hi katt...

Click Start, then Run, type c:\windows\windowsupdate.log and click "Ok". In the notepad window that opens, click on "Edit" on the toolbar and choose "Select All"...press the Delete key. Close all open windows.

Click Start, point to "All Programs", and click on "Windows Update" at the top of the menu. Try the updates again...if it fails, open the windowsupdate log again, copy the contents of the window, and paste it here for me.

wannabe1

[katt]

Hi katt...

Click Start, then Run, type c:\windows\windowsupdate.log and click "Ok". In the notepad window that opens, click on "Edit" on the toolbar and choose "Select All"...press the Delete key. Close all open windows.

Click Start, point to "All Programs", and click on "Windows Update" at the top of the menu. Try the updates again...if it fails, open the windowsupdate log again, copy the contents of the window, and paste it here for me.

wannabe1

This failed. Here is the log files from windows update.

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Attached Files

•  windowsupdatelog___katt.txt   3.19KB   142 downloads

[wannabe1]

Odd error...let's look at a few things it can relate to.

Click Start, then Run, type services.msc and click "Ok".

Locate Background Intelligent Transfer Service in the list. Is it Started and is the Startup Type Automatic?

Locate Internet Connection Sharing in the list and double click on it. From the Startup Type drop-down menu, select Disabled, then click on the Stop button.

Locate Remote Procedure Call in the list and double click on it. Make sure the Startup Type is set to Automatic and that the service is Started.

Locate Windows Firewall in the list and double click on it. From the Startup Type drop-down menu, select Disabled, then click on the Stop button.

We'll restart the firewall after you try the update again.

Try the update again and let me know if there is any change.

[katt]

Odd error...let's look at a few things it can relate to.

Click Start, then Run, type services.msc and click "Ok".

Locate Background Intelligent Transfer Service in the list. Is it Started and is the Startup Type Automatic?

Locate Internet Connection Sharing in the list and double click on it. From the Startup Type drop-down menu, select Disabled, then click on the Stop button.

Locate Remote Procedure Call in the list and double click on it. Make sure the Startup Type is set to Automatic and that the service is Started.

Locate Windows Firewall in the list and double click on it. From the Startup Type drop-down menu, select Disabled, then click on the Stop button.

We'll restart the firewall after you try the update again.

Try the update again and let me know if there is any change.

Background intelligent transfer service is started and automatic

Locate Internet Connection Sharing is combined with windows firewall apparently. I couldn't find it by itself. I selected disable and clicked stop, but im not sure if that shut down the internet connection sharing as well as the firewall.

Remote procedure call is started and on automatic

There has been no change.

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[wannabe1]

Go back into the services list (services.msc) and re-enable the firewall if you have not already done so.

Click Start, then Run, type cmd and press "Enter".

At the prompt in the Command Window, type each of the following commands, pressing "Enter" after each one:

• net stop wuauserv
• net stop bits
• rmdir /s /q %systemroot%\SoftwareDistribution
• sc config wuauserv start=auto
• sc config bits start=auto
• regsvr32.exe msxml.dll
• regsvr32.exe msxml2.dll
• regsvr32.exe msxml3.dll
• regsvr32.exe msxml4.dll
• regsvr32.exe qmgr.dll
• regsvr32.exe qmgrprxy.dll
• regsvr32.exe muweb.dll
• regsvr32.exe wuapi.dll
• regsvr32.exe wuaueng.dll
• regsvr32.exe wuaueng1.dll
• regsvr32.exe wucltui.dll
• regsvr32.exe wups.dll
• regsvr32.exe wups2.dll
• regsvr32.exe wuweb.dll
• net start wuauserv
• net start bits
• regsvr32 jscript.dll

Then try to install the updates again.

Note...one or two of these may not re-register depending on the machines configuration.

[katt]

Hello.

I did everything as directed. only one thing actually failed, and i included a pic of it for reference. However, I still cannot access windows update.

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[katt]

Bump. Any other ideas?