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Cant remove virus


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#1
Jay Kilmar

Jay Kilmar

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Hi all, not sure if this message is in the right post but the virus is on a windows server 2003 machine. symantec anti virus is detecting a msginst.exe viurs but can not delete, repair or quarantine it because of an access denied error. Can anyone help me remove it? any help would be greatly appreciated.

thanks

jay
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#2
Retired Tech

Retired Tech

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Please follow the procedures outlined here: Malware Removal Guide

You will need a PC which can connect to the internet

Run all the programmes as advised then post a current Hijack This Log in a new topic in the Malware Forum

For the purpose of accurate malware analysis, Hijack This Logs are only dealt with in the Malware Forum. Posting them anywhere else will result in a delayed response

If you are unable to run any of the programmes, please ask for advice in the Malware Forum
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#3
Jay Kilmar

Jay Kilmar

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thanks
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#4
Retired Tech

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Hope it goes well
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