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can't open system restore


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#1
yukonjack

yukonjack

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when going through the process to get to system restore instead of getting the welcome to system restore screen i get a small black screen with a blinking dos promt. any suggestions?
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#2
Retired Tech

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You need to go from step 3 by the sound of it, otherwise you can start from scratch

Items in blue which are underlined are clickable to give more information about the process

Start the System Restore Utility at a command prompt

1. Restart your computer, and keep tapping F8 during the initial start-up until you get options, select Safe Mode with a Command Prompt then press enter. (If F8 shows boot devices, use F5 instead).

2. Log on to your computer with an administrator account or with an account that has administrator credentials.

3. Type the following command at a command prompt, and then press ENTER:

%systemroot%\system32\restore\rstrui.exe

4. Follow the instructions that appear on the screen to restore your computer to an earlier state.

Look for the most recent system checkpoint created before the errors to restore from

For additional information about the Safe mode with a command prompt, click 315222 to see a description of the Safe Mode Boot Options in Windows XP

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#3
yukonjack

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thanks... I'll give it a try when I get home
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