[Kayne Bishop]

Certain Tags have disappeared from my properties summary tab when I try to edit my Mp3's. I am not sure when, but when i tried to edit the information From a new album so that the info would show the way i wanted it to in WMP. I found several Tags missing. (I have photos of the way it should be and the way it is if a visual aid is needed)

Among the tags that have vanished, are; Under Music: Artist, Album Title, Year, Genre, and Lyrics. All that remains under the music portion is Track number. Title and comments remain under the description heading, how ever, that's it. every other identifying marker is cone in the summary.

This has happened to each and every audio file, regardless of whether it is MP3 or WMA.

I have done every thing i could think of, including re-enabling every system on my XP install, oand going so far as to use the system restore, however, I am no closer to resolving this problem.

The audio files appear to play fine in WMP, so this may be cosmetic, though I just would prefer it to be the way i had it.

At one point I noticed something called family Keylogger was active (after i re-enabled all of the services and what not, all attempts to remove it have failed. I am the only person who should be using this computer, and I am the administrator, so i don't know how any of this happened.

can/will some one help me. All attempts to find a solution have come up fruitless.

Enclosed are photos of how it looks now, and what it should look like


Thank you.

Attached Thumbnails

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Edited by Kayne Bishop, 30 July 2007 - 07:13 PM.

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Have you tried changing back to the default Windows XP theme?

[cmw2010]

Have you tried changing back to the default Windows XP theme?

[Kayne Bishop]

That has nothing to do with the problem, but yes, that was one of the things I tried. In the pictures you see the problem. certain elements are missing from the Summary i don't know where they went.

Thank you for the suggestion though

[Troy]

Hi there, you have mentioned "keylogger", have you been through the malware forum yet? You could have some nasties on your system, it's possible that they have tampered with much more than just your audio files...

Follow these instructions very carefully. Any problems, post in the malware section.

Cheers

[starjax]

Once you have gotten a clean bill of health from the malware staff, please come back here and we can see if anything else needs to be done.

[Kayne Bishop]

I have gotten a clean bill of health from the Malware department, However, My original problem still stands. I can't recover the details data, or the missing Items in my properties summary, ao I am back to square one, what Do I do now.

any help would be appreciated.

Thanks

[starjax]

I think we need to run a windows xp repair. Please follow the guide:
http://www.geekstogo...ws-XP-t138.html

If you have any questions please let me know.

[Uk_property]

Try to fix the php code to get the exact property code.