Thanks.

Spontaneous reboot when starting AOL
#1
Posted 30 July 2007 - 08:37 PM

Thanks.
#2
Posted 30 July 2007 - 09:04 PM

How to view and manage event logs in Event Viewer in Windows XP
#3
Posted 31 July 2007 - 05:01 AM

Type Date Time Source Category Event User Computer
Information 7/31/2007 6:38:44 AM iPod Service None 0 N/A FRANKLIN
Error 7/31/2007 6:38:00 AM TrueVector Service None 5007 N/A FRANKLIN
Error 7/31/2007 6:37:47 AM TrueVector Service None 5007 N/A FRANKLIN
Error 7/31/2007 6:37:45 AM TrueVector Service None 5007 N/A FRANKLIN
Information 7/31/2007 6:36:54 AM Viewpoint Manager Service None 0 N/A FRANKLIN
I believe that TrueVector is part of my broadband service.
#4
Posted 31 July 2007 - 04:29 PM

When you are looking at the error messages in the Event Viewer right click and select Properties. This should give you detail information about the error message.
#5
Posted 31 July 2007 - 07:48 PM

What I found (in chronological order) was:
TrueVector engine: File "C:\WINDOWS\Internet Logs\FRANKLIN.ldb" was corrupt and has been copied to "C:\WINDOWS\Internet Logs\xDB21E.tmp". File "C:\WINDOWS\Internet Logs\FRANKLIN.ldb" was corrupt and has been deleted.
TrueVector engine: File "C:\WINDOWS\Internet Logs\IAMDB.RDB" was corrupt, restoring from backup "C:\WINDOWS\Internet Logs\BACKUP.RDB".
TrueVector engine: File "C:\WINDOWS\Internet Logs\FRANKLIN.ldb" was corrupt and has been copied to "C:\WINDOWS\Internet Logs\xDB21E.tmp". File "C:\WINDOWS\Internet Logs\FRANKLIN.ldb" was corrupt and has been deleted.
This was the same sequence for other occurrences. My problem is that I don't have Zone Alarm, and I think it might be part of the Computer Associates (EZ armor) package that came with Optimum Online. I didn't uninstall anything recently, so I'm really confused right now. Plus, I don't think that the installer left the CD. Can I delete the log files and try to have TrueVector recreate them? Or is that a really stupid idea? Should I just go to the cable company and try to get the disk? Sorry to be such a pain, but I am really out of my depth here. I used to think I was a smart guy.
#6
Posted 31 July 2007 - 07:50 PM

#7
Posted 31 July 2007 - 08:15 PM

It will be OK. If not me someone here at GTG will help resolve your problems. Let me research this. It appears that EZ Armor and Zone Alarm both use this component. Have you tried reinstalling EZ Armor?... Sorry to be such a pain, but I am really out of my depth here. I used to think I was a smart guy.
#8
Posted 01 August 2007 - 09:11 AM

#9
Posted 01 August 2007 - 09:23 AM

Firewalls (Run only one.)
Zone Alarm Free for Personal Use
SyGate Presonal Firewall 5.6 (I personally use)
OutPost Firewall Free
Kerio Free Personal Firewall
#10
Posted 01 August 2007 - 06:51 PM

Just a couple of wrap-up points...
1. I should uninstall ZoneAlarm, right? And then install one of the choices you gave me, right?
2. Since both Windows and AOL have firewalls, why do I need to need to install another firewall?
3. Since ZoneAlarm is part of EZ Armor, how do I uninstall just that component, since it doesn't appear in All Programs?
Thanks again for your help.
#11
Posted 01 August 2007 - 08:32 PM

OK. Thanks, acklan. You are worth your weight in gold (or maybe oil, if the price keeps going up).
Just a couple of wrap-up points...
1. I should uninstall ZoneAlarm, right? And then install one of the choices you gave me, right?
2. Since both Windows and AOL have firewalls, why do I need to need to install another firewall?
3. Since ZoneAlarm is part of EZ Armor, how do I uninstall just that component, since it doesn't appear in All Programs?
Thanks again for your help.
Hmmm. Well i did not think you had three firewalls running at the same time.
First, turn off the Windows firewall. It is inadequate at best. How to turn on or turn off the firewall in Windows XP
Second, turn off the AOL Firewall. Disable Your Firewall in the AOL Safety and Security Center Software(The fourth subject on the page)
Third, if you want one of the freeware options then yes uninstall EZ Armor Firewall.
I did not think you had Zone Alarm installed? Do you? As long as you pair it down to just one firewall your problems may go away for EZ Armor.
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