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Spontaneous reboot when starting AOL


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#1
paulf

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In the last couple of days, my computer (running XP) spontaneously reboots when I try to load AOL. AOL appears to load normally and when I log on, the machine reboots spontaneously. I get the screen that asks how I want to reboot, and if I choose "last known good configuration" I get a normal session. Nothing else seems broken. Any ideas what's going on?

Thanks.
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#2
acklan

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I have you looked in the Event Viewer, which is located in the Administrative Tools? Please only list the last 4 error event's details.

How to view and manage event logs in Event Viewer in Windows XP
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#3
paulf

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Thanks... the Application Log is

Type Date Time Source Category Event User Computer
Information 7/31/2007 6:38:44 AM iPod Service None 0 N/A FRANKLIN
Error 7/31/2007 6:38:00 AM TrueVector Service None 5007 N/A FRANKLIN
Error 7/31/2007 6:37:47 AM TrueVector Service None 5007 N/A FRANKLIN
Error 7/31/2007 6:37:45 AM TrueVector Service None 5007 N/A FRANKLIN
Information 7/31/2007 6:36:54 AM Viewpoint Manager Service None 0 N/A FRANKLIN

I believe that TrueVector is part of my broadband service.
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#4
acklan

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TrueVector is a component of Zone Alarm. If you have Zone Alarm presently installed, uninstall it and reinstall it. If not you may have components of Zone Alarm leftover from the uninstall.

When you are looking at the error messages in the Event Viewer right click and select Properties. This should give you detail information about the error message.
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#5
paulf

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OK. Thanks.

What I found (in chronological order) was:

TrueVector engine: File "C:\WINDOWS\Internet Logs\FRANKLIN.ldb" was corrupt and has been copied to "C:\WINDOWS\Internet Logs\xDB21E.tmp". File "C:\WINDOWS\Internet Logs\FRANKLIN.ldb" was corrupt and has been deleted.

TrueVector engine: File "C:\WINDOWS\Internet Logs\IAMDB.RDB" was corrupt, restoring from backup "C:\WINDOWS\Internet Logs\BACKUP.RDB".

TrueVector engine: File "C:\WINDOWS\Internet Logs\FRANKLIN.ldb" was corrupt and has been copied to "C:\WINDOWS\Internet Logs\xDB21E.tmp". File "C:\WINDOWS\Internet Logs\FRANKLIN.ldb" was corrupt and has been deleted.

This was the same sequence for other occurrences. My problem is that I don't have Zone Alarm, and I think it might be part of the Computer Associates (EZ armor) package that came with Optimum Online. I didn't uninstall anything recently, so I'm really confused right now. Plus, I don't think that the installer left the CD. Can I delete the log files and try to have TrueVector recreate them? Or is that a really stupid idea? Should I just go to the cable company and try to get the disk? Sorry to be such a pain, but I am really out of my depth here. I used to think I was a smart guy.
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#6
paulf

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And I should add that TrueVector did pop up a warning window the other day just before all this started. The message was someting to the effect that TrueVector had failed to start. So I guess that's the source of the problem.
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#7
acklan

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... Sorry to be such a pain, but I am really out of my depth here. I used to think I was a smart guy.

It will be OK. If not me someone here at GTG will help resolve your problems. Let me research this. It appears that EZ Armor and Zone Alarm both use this component. Have you tried reinstalling EZ Armor?
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#8
paulf

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Reinstalling EZ Armor may be solution. I don't think the guy who installed our broadband service left the CD with us. I'm continuing to look for it, and if not, I may have to go to the cable company and get it. I appreciate your help through all this.
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#9
acklan

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If you have a subscription you can use your login to download and install the lastest version without cost. If you have a trail or free version you could download one of several freeware alternative that will work as will if not better.

Firewalls (Run only one.)
Zone Alarm Free for Personal Use
SyGate Presonal Firewall 5.6 (I personally use)
OutPost Firewall Free
Kerio Free Personal Firewall
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#10
paulf

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OK. Thanks, acklan. You are worth your weight in gold (or maybe oil, if the price keeps going up).

Just a couple of wrap-up points...

1. I should uninstall ZoneAlarm, right? And then install one of the choices you gave me, right?
2. Since both Windows and AOL have firewalls, why do I need to need to install another firewall?
3. Since ZoneAlarm is part of EZ Armor, how do I uninstall just that component, since it doesn't appear in All Programs?

Thanks again for your help.
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#11
acklan

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OK. Thanks, acklan. You are worth your weight in gold (or maybe oil, if the price keeps going up).

Just a couple of wrap-up points...

1. I should uninstall ZoneAlarm, right? And then install one of the choices you gave me, right?
2. Since both Windows and AOL have firewalls, why do I need to need to install another firewall?
3. Since ZoneAlarm is part of EZ Armor, how do I uninstall just that component, since it doesn't appear in All Programs?

Thanks again for your help.


Hmmm. Well i did not think you had three firewalls running at the same time.
First, turn off the Windows firewall. It is inadequate at best. How to turn on or turn off the firewall in Windows XP
Second, turn off the AOL Firewall. Disable Your Firewall in the AOL Safety and Security Center Software(The fourth subject on the page)
Third, if you want one of the freeware options then yes uninstall EZ Armor Firewall.

I did not think you had Zone Alarm installed? Do you? As long as you pair it down to just one firewall your problems may go away for EZ Armor.
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