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Aol keeps restarting my computer cannot shut down/startup manually


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#1
1indy

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I have been sent over here from malware forum to see if you guys can help me
I am having problems with my comp automatically shutting down when I disconnect from AOL .
The comp then starts up and I get windows did not start succesfully.
when my computer restarts it won't start unless I tell it to use the last known good configuration.
I then get an error message from Microsoft windows saying the system has recovered from a serious error.
I am also constantly getting a popup box from spyware protection saying we have found and blocked command services to veiw blocked items click here this is appearing approx every 5 mins. (Malware forum tell me this is a false report)
I cannot restore my computer because it isnt booting normally.
This has been going on for over a week now I have rang AOL and they say the problem doesnt lie with them.
Any help you could give me would be very much apprieciated Thankyou in advance
if you would like a link to what has been done over in malware just let me know
Once again Thankyou
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#2
Retired Tech

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Are you able to re-install AOL

Check you have any passwords needed

Does the AOL browser restart the PC, or the AOL connection

Is the connection set to disconnect if idle
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#3
1indy

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Good Morning Keith
Thankyou for taking time out to help me
The connection isnt set to disconnect if idol
I have the problem when I try to disconnect from the internet I click exit AOL and that is when the comp goes black screen then starts up again with the above problem.
I cannot start the comp in safe mode either
I have noticed in the last week there are 2 other peeps over in malware having exactly the same probs as myself with AOL I dont know whether this is significant are not.
Thankyou

Edited by 1indy, 01 August 2007 - 03:54 AM.

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#4
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Click start then run, type prefetch then press enter, click edit, select all, right click any file, click delete, confirm

Items in blue which are underlined are clickable to give more information about the process

Click start then run, type sfc /scannow then press enter, you need the XP CD

Windows File Protection will show an on screen blue progress bar which will simply disappear when the scan is complete, reboot when it does

Occasionally the system file check does not start using run, so you can also right click the taskbar, click task manager, click file, new task, type sfc /scannow then click OK

If you do not have an XP CD you can borrow a same version as was originally installed XP CD, if you downloaded SP2 then you need an SP1 XP CD

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#5
1indy

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Sorry this may take a little while now as we are in the middle of moving house and all my discs are packed away so it is going to be a case of trying to locate the box they are packed in.
Once again Thankyou
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#6
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No problem, post back when you can

Prefetch doesn't need a disc, you can run sfc /scannow also, if no files are missing it shouldn't need the disc, if it asks for the disc, click skip, if it keeps asking, click cancel, then you will know system files are missing
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#7
1indy

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I have tried sfc / scannow and a black window pops up then disappears, this happens so quick that I cant see whether anything is written in it

Edited by 1indy, 01 August 2007 - 09:02 AM.

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#8
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There is only a space before /scannow

sfc /scannow
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#9
1indy

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Yes that worked once I only put the one space in It ran I then or should I say aol shut the comp down put it back on was I supposed to get a message about the scan or anything has there was nothing?
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#10
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If AOL shut the PC off during the scan, it won't have completed it

The blue progress bar for the scan should go right across

Either of these will check the memory isn't the problem


Click this for a guide to using Memtest


Click this to download Memtest


Run it overnight if possible

Or

http://oca.microsoft.../en/windiag.asp

Have you made any changes to the video card drivers recently
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#11
1indy

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Sorry if I wasnt quite clear in my last post the scan completed then I closed aol so that the comp would shut down
No changes made to video card that I know of I wouldnt even know how to find them.

Edited by 1indy, 01 August 2007 - 11:31 AM.

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#12
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See if either of the memory checks shows anything
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#13
1indy

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I have just been reading the guide to using memtest that sounds a scary operation for a novice like myself.
Also my comp will shutdown and startup normally as long as I havnt signed on to the net
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#14
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Have you got a link to the AOL software you have installed
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#15
1indy

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I have an aol disc is that what you mean sorry for being so thick lol
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