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Aol keeps restarting my computer cannot shut down/startup manually


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#16
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Whatever it says on the disc will do, does it install the browser and software for the connection?
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#17
1indy

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yes should I just reinstall AOL ?
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#18
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That's an option, though I wanted to check if the previous version is available

Have you ever updated it since it was installed?
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#19
1indy

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Sorry again I understand what you mean now it is AOL 9
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#20
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AOL updates the software now and then, rather than re-install this version, I wondered about trying AOL 8 but cannot find official links for it

Try re-installing AOL 9, either from the disc, or the link here

http://daol.aol.com/software/90vr/
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#21
1indy

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Phew A Great big thankyou sorted now I hope I put the disc in and just pressed update.
apart from the comp running slow since deleting the files you told me to everything is now running smoothly fingers crossed
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#22
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Are they files deleted as part of the malware clean up

Have you got a note of them
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#23
1indy

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No it is the files I deleted from running prefetch
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#24
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The prefetch folder will have around 129 files when full

After the folder is cleared, it will replace the files in around 4 reboots

The reason for clearing it is if you uninstall any number of programmes, their prefetch file can stay in the folder and cause slow starts while Windows looks for the associated programme

Clearing the folder occasionally ensures the folder only has current / applicable files
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#25
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Hi Keith
It has been a couple of days now and evrything is still running smoothly so I would just like to say thankyou for giving up your time to help me
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#26
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Thank You for letting me know
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