I am unable to determine the root cause of my system crashes that show the following on the blue screen crash page summary:
STOP: 0x0000009C (0x00000004, 0x8054D570, 0xB2000010, 0x00010C0F)
I built this machine from scratch about a year ago, and have experienced infrequent, untimely crashes such as this with varying degrees of frequency. When it first occurred, I ran MEMTEST386 and found bad memory, which Kingston replaced free of charge. Even with the new memory, the crashes have continued. I have run MEMTEST386 and other memory checks and see no issues with the new memory.
As shown below, I am running Windows XP Home on an AMD ATHLON 64 CPU on an ABIT UL8 motherboard with a 420W power supply and 1GB of RAM (two 512 MB dual channel DDR Kingston KVR400AK2/1GR).
I have run a multitude of system checks including chkdsk /r, as previously recommended, as well as Norton Systemworks, MacAfee scan, Kaspersky scan, Trendmicro scan, Adware SE scan, Ewidoscan, and Spybot scan.
How do I determine what the problem is to decided what to do to make this frsutrating error STOP?
I don't know what else to check and need help resolving the issue.
Microsoft's web page for this kind of stop is:
But... the cause refers to Pentium, not AMD (and I have an AMD processor, not a Pentium).
My system information is as follows:
OS Name Microsoft Windows XP Home Edition Version 5.1.2600 Service Pack 2 Build 2600 OS Manufacturer Microsoft Corporation System Name TEAM-H_AND_L System Manufacturer AWARD_ System Model AWRDACPI System Type X86-based PC Processor x86 Family 15 Model 47 Stepping 2 AuthenticAMD ~2249 Mhz BIOS Version/Date Phoenix Technologies, LTD 6.00 PG, 3/10/2006 SMBIOS Version 2.3 Windows Directory F:\WINDOWS System Directory F:\WINDOWS\system32 Boot Device \Device\HarddiskVolume1 Locale United States Hardware Abstraction Layer Version = "5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
User Name TEAM-H_AND_L\Lance
Time Zone Eastern Daylight Time
Total Physical Memory 1,024.00 MB
Available Physical Memory 657.45 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 2.41 GB
Page File F:\pagefile.sys
I believe the issue could be a BIOS problem if it is not in fact a hardware issue, but I cannot find a BIOS setting guide that gives me the exact BIOS settings for the ABIT UL8 motherboard using the AMD ATHLON 64 processor that I have (the hard copy manual and online information for the motherboard is very generic in nature).
I have e-mailed all of the above to ABIT, AMD, and Kingston, in the hopes that one of the component manufacturers might know how to resolve the issue, but none have responded over the last week.