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MACHINE_CHECK_EXCEPTION error codes


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#1
lantierl

lantierl

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This is my second post regarding the same issue.

I am unable to determine the root cause of my system crashes that show the following on the blue screen crash page summary:
MACHINE_CHECK_EXCEPTION
STOP: 0x0000009C (0x00000004, 0x8054D570, 0xB2000010, 0x00010C0F)

I built this machine from scratch about a year ago, and have experienced infrequent, untimely crashes such as this with varying degrees of frequency. When it first occurred, I ran MEMTEST386 and found bad memory, which Kingston replaced free of charge. Even with the new memory, the crashes have continued. I have run MEMTEST386 and other memory checks and see no issues with the new memory.

As shown below, I am running Windows XP Home on an AMD ATHLON 64 CPU on an ABIT UL8 motherboard with a 420W power supply and 1GB of RAM (two 512 MB dual channel DDR Kingston KVR400AK2/1GR).

I have run a multitude of system checks including chkdsk /r, as previously recommended, as well as Norton Systemworks, MacAfee scan, Kaspersky scan, Trendmicro scan, Adware SE scan, Ewidoscan, and Spybot scan.

How do I determine what the problem is to decided what to do to make this frsutrating error STOP?
I don't know what else to check and need help resolving the issue.

Microsoft's web page for this kind of stop is:
http://support.microsoft.com/kb/329284
But... the cause refers to Pentium, not AMD (and I have an AMD processor, not a Pentium).

My system information is as follows:
OS Name Microsoft Windows XP Home Edition Version 5.1.2600 Service Pack 2 Build 2600 OS Manufacturer Microsoft Corporation System Name TEAM-H_AND_L System Manufacturer AWARD_ System Model AWRDACPI System Type X86-based PC Processor x86 Family 15 Model 47 Stepping 2 AuthenticAMD ~2249 Mhz BIOS Version/Date Phoenix Technologies, LTD 6.00 PG, 3/10/2006 SMBIOS Version 2.3 Windows Directory F:\WINDOWS System Directory F:\WINDOWS\system32 Boot Device \Device\HarddiskVolume1 Locale United States Hardware Abstraction Layer Version = "5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
User Name TEAM-H_AND_L\Lance
Time Zone Eastern Daylight Time
Total Physical Memory 1,024.00 MB
Available Physical Memory 657.45 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 2.41 GB
Page File F:\pagefile.sys

I believe the issue could be a BIOS problem if it is not in fact a hardware issue, but I cannot find a BIOS setting guide that gives me the exact BIOS settings for the ABIT UL8 motherboard using the AMD ATHLON 64 processor that I have (the hard copy manual and online information for the motherboard is very generic in nature).

I have e-mailed all of the above to ABIT, AMD, and Kingston, in the hopes that one of the component manufacturers might know how to resolve the issue, but none have responded over the last week.

Help????
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#2
acklan

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Have you checked the Event Viewer in the Administrative Tools for error messages? If you have error messages please post the 4 most recent error messages. Right click on the error message and select properties. Post the Properties' results.
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#3
lantierl

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Have you checked the Event Viewer in the Administrative Tools for error messages? If you have error messages please post the 4 most recent error messages. Right click on the error message and select properties. Post the Properties' results.


Acklan,
Thanks for the tip. I have not used event viewer before.

I will verify that I have the Event Viewer tool and then post the results here today or this evening.

Edited by lantierl, 02 August 2007 - 06:45 AM.

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#4
lantierl

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Have you checked the Event Viewer in the Administrative Tools for error messages? If you have error messages please post the 4 most recent error messages. Right click on the error message and select properties. Post the Properties' results.


Acklan,
Thanks for the tip. I have not used event viewer before.

I will verify that I have the Event Viewer tool and then post the results here today or this evening.


Acklan,
I see on your profile that you are fom my neck of the woods (I'm originally from Lafayette).

Regarding event log errors are as follows:
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7026
Date: 8/2/2007
Time: 7:17:42 PM
User: N/A
Computer: TEAM-H_AND_L
Description:
The following boot-start or system-start driver(s) failed to load:
Cdr4_xp

For more information, see Help and Support Center at
http://go.microsoft....link/events.asp.

Event Type: Error
Event Source: MPSampleSubmission
Event Category: None
Event ID: 5000
Date: 8/2/2007
Time: 2:09:13 AM
User: N/A
Computer: TEAM-H_AND_L
Description:
EventType mptelemetry, P1 80072ee2, P2 endsearch, P3 search, P4 1.1.1593.0,
P5 mpsigdwn.dll, P6 1.1.1593.0, P7 windows defender, P8 NIL, P9 NIL, P10 NIL.

For more information, see Help and Support Center at
http://go.microsoft....link/events.asp.
Data:
0000: 6d 00 70 00 74 00 65 00 m.p.t.e.
0008: 6c 00 65 00 6d 00 65 00 l.e.m.e.
0010: 74 00 72 00 79 00 2c 00 t.r.y.,.
0018: 20 00 38 00 30 00 30 00 .8.0.0.
0020: 37 00 32 00 65 00 65 00 7.2.e.e.
0028: 32 00 2c 00 20 00 65 00 2.,. .e.
0030: 6e 00 64 00 73 00 65 00 n.d.s.e.
0038: 61 00 72 00 63 00 68 00 a.r.c.h.
0040: 2c 00 20 00 73 00 65 00 ,. .s.e.
0048: 61 00 72 00 63 00 68 00 a.r.c.h.
0050: 2c 00 20 00 31 00 2e 00 ,. .1...
0058: 31 00 2e 00 31 00 35 00 1...1.5.
0060: 39 00 33 00 2e 00 30 00 9.3...0.
0068: 2c 00 20 00 6d 00 70 00 ,. .m.p.
0070: 73 00 69 00 67 00 64 00 s.i.g.d.
0078: 77 00 6e 00 2e 00 64 00 w.n...d.
0080: 6c 00 6c 00 2c 00 20 00 l.l.,. .
0088: 31 00 2e 00 31 00 2e 00 1...1...
0090: 31 00 35 00 39 00 33 00 1.5.9.3.
0098: 2e 00 30 00 2c 00 20 00 ..0.,. .
00a0: 77 00 69 00 6e 00 64 00 w.i.n.d.
00a8: 6f 00 77 00 73 00 20 00 o.w.s. .
00b0: 64 00 65 00 66 00 65 00 d.e.f.e.
00b8: 6e 00 64 00 65 00 72 00 n.d.e.r.
00c0: 2c 00 20 00 4e 00 49 00 ,. .N.I.
00c8: 4c 00 2c 00 20 00 4e 00 L.,. .N.
00d0: 49 00 4c 00 20 00 4e 00 I.L. .N.
00d8: 49 00 4c 00 0d 00 0a 00 I.L.....

Event Type: Error
Event Source: Ci
Event Category: CI Service
Event ID: 4126
Date: 7/30/2007
Time: 11:29:18 PM
User: N/A
Computer: TEAM-H_AND_L
Description:
Cleaning up corrupt content index metadata on f:\system volume
information\catalog.wci. Index will be automatically restored by refiltering
all documents.

For more information, see Help and Support Center at
http://go.microsoft....link/events.asp.

I had one shutdown tonight at approximately 7:30 p.m. EST but it does not
show in any of the error logs.


Also, to provide more info that I may not have been clear about before...
- I bought a new power strip with EMI/RF protection, based on the chance
that part of the problem may be due to "dirty" power from my old power strip.
But, I see no noticeable difference in crash frequency.
- I have been using the ABIT EQ monitor to watch temperatures, and all
appear to be in specifications.
- As for overclocking, I am using the default settings from the motherboard.
I have read everything I can on the AMD ATHLON 64 pages and the ABIT UL8
motherboard pages to find out the exact BIOS settings for the DDR, HTT, and
CPU speeds and voltages, as most are set to autmoatic or default. I also
e-mailed Abit and AMD asking for technical assistance in getting the correct
settings for these and other SoftMenu BIOS settings that I was not familiar
with and had used the defaults for, in the off chance that it is a BIOS
setting that is causing my crash errors.
- With regard to the F: instead of C: drive, great question! I am using a
SATA hard drive instead of IDE, and the system would not let me rename it to
C: (forced to use F:). Thereofre, I had to alias all C: references to F: so
that anything looking for C: finds it on the F:, if that makes sense. Of
course, I forget the command I used to do that, and had to research that when
I first built the machine. The only thing I have on IDE is a ZIP disk master
with no slave.
- Video card is a Radeon 9550. Older card, PCI, not PCI-express.
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#5
acklan

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Event Type: Error
Event Source: MPSampleSubmission
Event Category: None
Event ID: 5000
Date: 8/2/2007
Time: 2:09:13 AM
User: N/A
Computer: TEAM-H_AND_L
Description:
EventType mptelemetry, P1 80072ee2, P2 endsearch, P3 search, P4 1.1.1593.0,
P5 mpsigdwn.dll, P6 1.1.1593.0, P7 windows defender, P8 NIL, P9 NIL, P10 NIL.

Right now lets start with disabling MS Defender. That is at the very least some of your problem. If it were me I would uninstall the entire program. I have not had good experiences with it of late and it has feel out of favor with me. If you feel you still need that knid of protection there are several other good choices, but for now just disable it.
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#6
lantierl

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Windows Defender uninstalled.

What other issues do you see, if any?

-lantierl

Event Type: Error
Event Source: MPSampleSubmission
Event Category: None
Event ID: 5000
Date: 8/2/2007
Time: 2:09:13 AM
User: N/A
Computer: TEAM-H_AND_L
Description:
EventType mptelemetry, P1 80072ee2, P2 endsearch, P3 search, P4 1.1.1593.0,
P5 mpsigdwn.dll, P6 1.1.1593.0, P7 windows defender, P8 NIL, P9 NIL, P10 NIL.

Right now lets start with disabling MS Defender. That is at the very least some of your problem. If it were me I would uninstall the entire program. I have not had good experiences with it of late and it has feel out of favor with me. If you feel you still need that knid of protection there are several other good choices, but for now just disable it.


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#7
acklan

acklan

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Regarding event log errors are as follows:
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7026
Date: 8/2/2007
Time: 7:17:42 PM
User: N/A
Computer: TEAM-H_AND_L
Description:
The following boot-start or system-start driver(s) failed to load:
Cdr4_xp

For more information, see Help and Support Center at
http://go.microsoft....link/events.asp.


Apparently Roxie and the Microsoft CDrom drivers have issues. Here is a KB article that addresses these issues.
Computer Stops Responding After You Install Roxio Easy CD Creator 5.0 Platinum

Event Type: Error
Event Source: Ci
Event Category: CI Service
Event ID: 4126
Date: 7/30/2007
Time: 11:29:18 PM
User: N/A
Computer: TEAM-H_AND_L
Description:
Cleaning up corrupt content index metadata on f:\system volume
information\catalog.wci. Index will be automatically restored by refiltering
all documents.

For more information, see Help and Support Center at
http://go.microsoft....link/events.asp.


From all that I can find on this service it will repair it's self when the problem clears up.

Database corruption (auto-recoverable)
MSG_CI_CORRUPT_INDEX_DOWNLEVEL_REMOVED

Hope this helps.
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#8
lantierl

lantierl

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Regarding event log errors are as follows:
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7026
Date: 8/2/2007
Time: 7:17:42 PM
User: N/A
Computer: TEAM-H_AND_L
Description:
The following boot-start or system-start driver(s) failed to load:
Cdr4_xp

For more information, see Help and Support Center at
http://go.microsoft....link/events.asp.


Apparently Roxie and the Microsoft CDrom drivers have issues. Here is a KB article that addresses these issues.
Computer Stops Responding After You Install Roxio Easy CD Creator 5.0 Platinum

Event Type: Error
Event Source: Ci
Event Category: CI Service
Event ID: 4126
Date: 7/30/2007
Time: 11:29:18 PM
User: N/A
Computer: TEAM-H_AND_L
Description:
Cleaning up corrupt content index metadata on f:\system volume
information\catalog.wci. Index will be automatically restored by refiltering
all documents.

For more information, see Help and Support Center at
http://go.microsoft....link/events.asp.


From all that I can find on this service it will repair it's self when the problem clears up.

Database corruption (auto-recoverable)
MSG_CI_CORRUPT_INDEX_DOWNLEVEL_REMOVED

Hope this helps.



Thanks, Acklan.

I am not sure what else to do at this point. Will read the articles and see if there are any other things I can do on this end. But if the crashes continue, I am not sure what else to do, as they do not show up on the error logs as events that took place.
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