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After reinstall XP wont install extnl HD


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#1
Ynnek

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I bought a "Western Digital My Book Pro Edition" external disk drive which installed automatically and worked first time. However once Id backed up to it and then reinstalled XP, it wouldnt install.

A message from the Sys Tray shows "found new hardware" but then it throws up the New Hardware Wizard for which I have tried every option including c:\windows\inf and every other relevant folder I can find. I also tried swapping from USB to Firewire, it was just the same.

2 or 3 fresh reinstalls with or without Windows Updates made no difference. Ive tried a couple of other USB devices and they work fine. My external hard disk works perfectly on 2 other XP PCs.

I thought Id found problem in the registry HKEY_LOCAL_MACHINE Software Microsoft CurrentVersion "DevicePath" but since I dont know where the relevant driver resides, well Im completely stuck.

Your help would be an act of great kindness.
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#2
anzenketh

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Hi Ynnek by any chance did you reinstall windows with the External hard drive installed?
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#3
Ynnek

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No it was installed from Recovery partion on my PCs C:\ drive.

I've tried it in all six of my USB ports and uninstalled plus rebooted the Universal Serial Bus Controllers various hubs and controllers but no joy.
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#4
Ynnek

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My first sentence above is not clear, sorry. It should read:

The extnl HD was not connected. BTW XP was installed from Recovery partion on my PCs C:\ drive.
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#5
anzenketh

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Open up the external HDD caddy is all the connections tight.

Re seat the connections see if that helps.
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#6
fleamailman

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hi, welcome to geektogo, few questions
- does the external harddrive work with other computers
- in devmgmt.msc is it reading as a device with a yellow blob on it(missing driver)
- in diskmgmt.msc is the drive visible there, assigned a letter too

if it is working elsewhere then it is unlikely to be the device itself

if the device management is reading drivers missing then one could go to the site of the caddie and see if there are either drivers or known problems

Edited by fleamailman, 02 August 2007 - 03:03 PM.

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#7
Ynnek

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tuxmaster - The unit is well sealed so it looks like I'd damge it. I've tried the device on 2 other PCs and it works fine.

Hi fleamailman

- The extnl harddrive does work with other computers
- in devmgmt.msc there is a yellow blob over the device
- in diskmgmt.msc the drive is not visible
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#8
Ynnek

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At last I've cracked it.

Someone told me to replace my drivers audio, graphics and motherboard. When I installed the utility for the motherboard (Intel Chipset Software Installation Utility) the extnl harddisk worked fine. This utility enables Plug and Play INF support for Intel chipset components.

The moral of the story is find out how to keep your drivers upto date.

Cheers


Kenny
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