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Lost File and Print Sharing


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#1
Ken Gash

Ken Gash

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I just got one problem fixed and another cropped up! I have 2 computers on a home network and have been sharing files and printers
with no problem for months. Now, I cannot share. Running XPPRO SP2.
It looks as if there is a failure in DNS translating as I have run CDIAG.CMD and found that pinging, etc. using computer name
fails while using IP works. Appended below are the CDIAG.TXT files for both computers.
Since my wife's laptop depends on printer sharing, I would like to resolve this problem ASAP
Thanks for any assistance you can provide.
Ken Gash
________________________________________________________________________________
_____________
CDiagnosis V1.2
Start diagnosis for KEN-XPPRO (Targets Anita 192.168.2.2 ken-xppro 192.168.2.171 127.0.0.1)

Target - Full Anita

"ping Anita"

Pinging Anita.pv.oc.cox.net [208.67.219.130] with 32 bytes of data:

Reply from 208.67.219.130: bytes=32 time=27ms TTL=54
Reply from 208.67.219.130: bytes=32 time=25ms TTL=54
Reply from 208.67.219.130: bytes=32 time=28ms TTL=54
Reply from 208.67.219.130: bytes=32 time=33ms TTL=54

Ping statistics for 208.67.219.130:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 25ms, Maximum = 33ms, Average = 28ms

"net view Anita"
<<System error 53 has occured.>>
<<The network path was not found.>>

Target - Full 192.168.2.2

"ping 192.168.2.2"

Pinging 192.168.2.2 with 32 bytes of data:

Reply from 192.168.2.2: bytes=32 time=103ms TTL=64
Reply from 192.168.2.2: bytes=32 time=1ms TTL=64
Reply from 192.168.2.2: bytes=32 time=1ms TTL=64
Reply from 192.168.2.2: bytes=32 time=1ms TTL=64

Ping statistics for 192.168.2.2:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 103ms, Average = 26ms

"net view 192.168.2.2"

Shared resources at 192.168.2.2

Anita's Computer

Share name Type Used as Comment

-------------------------------------------------------------------------------
!temp Disk
C Disk
Cropped Pictures Disk
Ken's Pictures Disk
Kern River Disk
Kern2007 Disk
Mom Disk
Scotland 2006 Disk
SharedDocs Disk
Twins are Three Disk
WPDocs Disk
The command completed successfully.

Target - Full ken-xppro

"ping ken-xppro"

Pinging ken-xppro [192.168.2.171] with 32 bytes of data:

Reply from 192.168.2.171: bytes=32 time<1ms TTL=64
Reply from 192.168.2.171: bytes=32 time<1ms TTL=64
Reply from 192.168.2.171: bytes=32 time<1ms TTL=64
Reply from 192.168.2.171: bytes=32 time<1ms TTL=64

Ping statistics for 192.168.2.171:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

"net view ken-xppro"

Shared resources at ken-xppro

Main Computer

Share name Type Used as Comment

-------------------------------------------------------------------------------
!!pictemp Disk
!Apics Disk
!download Disk
EPSONSty Print EPSON Stylus C80 Series
Printer Print HP LaserJet 4P
SharedDocs Disk
zz Disk
The command completed successfully.

Target - Full 192.168.2.171

"ping 192.168.2.171"


Pinging 192.168.2.171 with 32 bytes of data:

Reply from 192.168.2.171: bytes=32 time<1ms TTL=64
Reply from 192.168.2.171: bytes=32 time<1ms TTL=64
Reply from 192.168.2.171: bytes=32 time<1ms TTL=64
Reply from 192.168.2.171: bytes=32 time<1ms TTL=64

Ping statistics for 192.168.2.171:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

"net view 192.168.2.171"

Shared resources at 192.168.2.171

Main Computer

Share name Type Used as Comment

-------------------------------------------------------------------------------
!!pictemp Disk
!Apics Disk
!download Disk
EPSONSty Print EPSON Stylus C80 Series
Printer Print HP LaserJet 4P
SharedDocs Disk
zz Disk
The command completed successfully.

Target - Full 127.0.0.1

"ping 127.0.0.1"


Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=64
Reply from 127.0.0.1: bytes=32 time<1ms TTL=64
Reply from 127.0.0.1: bytes=32 time<1ms TTL=64
Reply from 127.0.0.1: bytes=32 time<1ms TTL=64

Ping statistics for 127.0.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

"net view 127.0.0.1"

Shared resources at 127.0.0.1

Main Computer

Share name Type Used as Comment

-------------------------------------------------------------------------------
!!pictemp Disk
!Apics Disk
!download Disk
EPSONSty Print EPSON Stylus C80 Series
Printer Print HP LaserJet 4P
SharedDocs Disk
zz Disk
The command completed successfully.


Target - Ping Only www.yahoo.com

"ping www.yahoo.com"


Pinging www.yahoo-ht3.akadns.net [209.131.36.158] with 32 bytes of data:

Reply from 209.131.36.158: bytes=32 time=34ms TTL=54
Reply from 209.131.36.158: bytes=32 time=45ms TTL=54
Reply from 209.131.36.158: bytes=32 time=37ms TTL=54
Reply from 209.131.36.158: bytes=32 time=50ms TTL=54

Ping statistics for 209.131.36.158:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 34ms, Maximum = 50ms, Average = 41ms

Target - Ping Only 66.94.230.32

"ping 66.94.230.32"

Pinging 66.94.230.32 with 32 bytes of data:

Reply from 66.94.230.32: bytes=32 time=54ms TTL=54
Reply from 66.94.230.32: bytes=32 time=46ms TTL=54
Reply from 66.94.230.32: bytes=32 time=50ms TTL=54
Reply from 66.94.230.32: bytes=32 time=25ms TTL=54

Ping statistics for 66.94.230.32:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 25ms, Maximum = 54ms, Average = 43ms

Target - Ping Only 192.168.2.1

"ping 192.168.2.1"

Pinging 192.168.2.1 with 32 bytes of data:

Reply from 192.168.2.1: bytes=32 time<1ms TTL=128
Reply from 192.168.2.1: bytes=32 time<1ms TTL=128
Reply from 192.168.2.1: bytes=32 time<1ms TTL=128
Reply from 192.168.2.1: bytes=32 time<1ms TTL=128

Ping statistics for 192.168.2.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

End diagnosis for KEN-XPPRO

________________________________________________________________________________
________________-
CDiagnosis V1.2
Start diagnosis for ANITA (Targets Anita 192.168.2.2 ken-xppro 192.168.2.171 127.0.0.1)

Target - Full Anita

"ping Anita"

Pinging Anita [192.168.2.2] with 32 bytes of data:

Reply from 192.168.2.2: bytes=32 time<1ms TTL=64
Reply from 192.168.2.2: bytes=32 time<1ms TTL=64
Reply from 192.168.2.2: bytes=32 time<1ms TTL=64
Reply from 192.168.2.2: bytes=32 time<1ms TTL=64

Ping statistics for 192.168.2.2:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

"net view Anita"

Shared resources at Anita

Anita's Computer

Share name Type Used as Comment

-------------------------------------------------------------------------------
!temp Disk
C Disk
Cropped Pictures Disk
Ken's Pictures Disk
Kern River Disk
Kern2007 Disk
Mom Disk
Scotland 2006 Disk
SharedDocs Disk
Twins are Three Disk
WPDocs Disk
The command completed successfully.

Target - Full 192.168.2.2

"ping 192.168.2.2"

Pinging 192.168.2.2 with 32 bytes of data:
Reply from 192.168.2.2: bytes=32 time<1ms TTL=64
Reply from 192.168.2.2: bytes=32 time<1ms TTL=64
Reply from 192.168.2.2: bytes=32 time<1ms TTL=64
Reply from 192.168.2.2: bytes=32 time<1ms TTL=64

Ping statistics for 192.168.2.2:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

"net view 192.168.2.2"

Shared resources at 192.168.2.2

Anita's Computer

Share name Type Used as Comment

-------------------------------------------------------------------------------
!temp Disk
C Disk
Cropped Pictures Disk
Ken's Pictures Disk
Kern River Disk
Kern2007 Disk
Mom Disk
Scotland 2006 Disk
SharedDocs Disk
Twins are Three Disk
WPDocs Disk
The command completed successfully.

Target - Full ken-xppro

"ping ken-xppro"

Ping request could not find host ken-xppro. Please check the name and try again.
"net view ken-xppro"
<<System error 53 has occured.>>
<<The network path was not found.>>

Target - Full 192.168.2.171

"ping 192.168.2.171"

Pinging 192.168.2.171 with 32 bytes of data:
Reply from 192.168.2.171: bytes=32 time=4ms TTL=64
Reply from 192.168.2.171: bytes=32 time=2ms TTL=64
Reply from 192.168.2.171: bytes=32 time=1ms TTL=64
Reply from 192.168.2.171: bytes=32 time=1ms TTL=64

Ping statistics for 192.168.2.171:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 4ms, Average = 2ms

"net view 192.168.2.171"

Shared resources at 192.168.2.171

Main Computer

Share name Type Used as Comment

-------------------------------------------------------------------------------
!!pictemp Disk
!Apics Disk
!download Disk
EPSONSty Print EPSON Stylus C80 Series
Printer Print HP LaserJet 4P
SharedDocs Disk
zz Disk
The command completed successfully.

Target - Full 127.0.0.1

"ping 127.0.0.1"

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=64
Reply from 127.0.0.1: bytes=32 time<1ms TTL=64
Reply from 127.0.0.1: bytes=32 time<1ms TTL=64
Reply from 127.0.0.1: bytes=32 time<1ms TTL=64

Ping statistics for 127.0.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

"net view 127.0.0.1"

Shared resources at 127.0.0.1

Anita's Computer

Share name Type Used as Comment

-------------------------------------------------------------------------------
!temp Disk
C Disk
Cropped Pictures Disk
Ken's Pictures Disk
Kern River Disk
Kern2007 Disk
Mom Disk
Scotland 2006 Disk
SharedDocs Disk
Twins are Three Disk
WPDocs Disk
The command completed successfully.

Target - Ping Only www.yahoo.com

"ping www.yahoo.com"

Pinging www.yahoo-ht3.akadns.net [209.131.36.158] with 32 bytes of data:
Reply from 209.131.36.158: bytes=32 time=31ms TTL=54
Reply from 209.131.36.158: bytes=32 time=37ms TTL=54
Reply from 209.131.36.158: bytes=32 time=27ms TTL=54
Reply from 209.131.36.158: bytes=32 time=29ms TTL=54

Ping statistics for 209.131.36.158:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 27ms, Maximum = 37ms, Average = 31ms

Target - Ping Only 66.94.230.32

"ping 66.94.230.32"

Pinging 66.94.230.32 with 32 bytes of data:
Reply from 66.94.230.32: bytes=32 time=26ms TTL=54
Reply from 66.94.230.32: bytes=32 time=29ms TTL=54
Reply from 66.94.230.32: bytes=32 time=27ms TTL=54
Reply from 66.94.230.32: bytes=32 time=27ms TTL=54

Ping statistics for 66.94.230.32:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 26ms, Maximum = 29ms, Average = 27ms

Target - Ping Only 192.168.2.1

"ping 192.168.2.1"

Pinging 192.168.2.1 with 32 bytes of data:
Reply from 192.168.2.1: bytes=32 time=1ms TTL=128
Reply from 192.168.2.1: bytes=32 time=1ms TTL=128
Reply from 192.168.2.1: bytes=32 time=1ms TTL=128
Reply from 192.168.2.1: bytes=32 time=1ms TTL=128

Ping statistics for 192.168.2.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 1ms, Average = 1ms

End diagnosis for ANITA
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#2
peterm

peterm

    Trusted Tech

  • Technician
  • 3,173 posts
Hi Ken
What I have in blue is what you type what I have in red is what you do.
Could you please do this on both computers- go to the command prompt (under accessories) and at the prompt
type in ipconfig enter
please send me the ip address, subnet mask & gateway.
Right click on my computer > properties > computer name. are both computers in the same workgroup.
Cheers
Peterm
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#3
Ken Gash

Ken Gash

    Member

  • Topic Starter
  • Member
  • PipPip
  • 14 posts

Hi Ken
What I have in blue is what you type what I have in red is what you do.
Could you please do this on both computers- go to the command prompt (under accessories) and at the prompt
type in ipconfig enter
please send me the ip address, subnet mask & gateway.
Right click on my computer > properties > computer name. are both computers in the same workgroup.
Cheers
Peterm

Thanks for your reply Peter. I believe I have found the problem. The network was working perfectly for months and suddenly stopped.
I had not changed anything but I thought about "automatic" upgrades. I then turned off Zonealarm and the problem went away!
Funny thing, if I turn off Zonealarm just after booting my desktop, then turn it on again, the share network also works.
I really don't need a software firewall since my router is secure.
Thanks again.
Ken
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