[nightrider287]

Hi All,

I have a Packard Bell laptop, on start up it only gets to an error screen

'File: \Boot\BCD
Status: 0xc0000034
Info: The Windows Boot Configuration Data file is missing required information'

The first brief screen says press F2 to enter BIOS but when I press F2 I jut get the same error screen.

Microsoft help and support say I should insert the windows cd, restart and follow the prompts. When I do this I get no prompts, just the same error screen.

I want to go into BIOS to boot from CD and re-install windows.

Can anyone help before I take a chainsaw to it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Cheers!

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I am as stumped as you but for clarification sake, does the computer get as far as the safemode options screen, have you tried hitting other keys duing the bios prompt such as f12 just in case there is another working key(del, esc, f6, etc.) anyway hope someone has an answer here, I am tempted to mention taking out the motherboard battery to reset things but I don't like ideas I am not sure of, nor where on the laptop that battery is.

Edited by fleamailman, 04 August 2007 - 04:23 PM.

[fleamailman]

I am as stumped as you but for clarification sake, does the computer get as far as the safemode options screen, have you tried hitting other keys duing the bios prompt such as f12 just in case there is another working key(del, esc, f6, etc.) anyway hope someone has an answer here, I am tempted to mention taking out the motherboard battery to reset things but I don't like ideas I am not sure of, nor where on the laptop that battery is.

Edited by fleamailman, 04 August 2007 - 04:23 PM.

[ClickRight]

Definitely looks like there's a problem with the Vista bot manager, or possibly your hard drive This Microsoft article explains the problem in depth. Do you have a Vista installation disk?

[nightrider287]

Can't get to safemode, can't get into BIOS, I do have a disc but can't boot from disc all I can get is the error screen.
I've looked at the motherboard but can't see the battery.

[Retired Tech]

Which model number

[nightrider287]

PackardBell Easynote MV35-202

[Retired Tech]

Does tapping F2 make any difference

What do you get if you keep tapping F8 as soon as you press the power button?

[nightrider287]

Tapping F2 just gives a bleeping noise, F8 brings up a boot order, I change to CD-ROM with CD inserted hit enter and..................just get the same error screen.

I've also tried all the other F numbers, tapping pressing once etc.

[Retired Tech]

Tapping F5 may get you start options

Their site says F11 should start the recovery programme, which has two options, destructive and non destructive

Do you have any data you need on the PC

Or are you hoping to repair and keep the existing data, if possible?

http://support.packa...latform_sable_c

http://support.packa...latform_sable_c

[nightrider287]

F5 does nothing, just same error screen.

F11 starts promisingly, then gets to 'entering recovery boot, please wait' and then just goes to the same old error screen.

Do I need to buy a new hard drive and start from scratch?

[nightrider287]

I have a hard drive caddy, should I use this and access the HDD with my PC and delete all files? Then if I put it back in the laptop the BIOS should display??

[Retired Tech]

I would want to check a few things first

Click continue, then create new account, you need the serial number, name and postcode

See where that goes, if it goes to the £1:50 an minute call option, cancel it and post back

http://troubleshooter.packardbell.com/

There are at least two possibles I can think of, but see if the trouble shooter helps you access the notebook

[nightrider287]

Packard Bell troubleshooter.............................................what a waste of space!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1

[Retired Tech]

Is there any data you need on the notebook?

[nightrider287]

No, nothing important on there!