[tropicaleagle]

Lightninghawk and Ladymuck, thank you both for a prompt response. I spent the entire day dealing with this. I already had spybot S&D and microsoft antispyware. So I downloaded and ran the others you suggested Lightninghawk. I also checked to see that the box next to "Enable Third-party browser extentions" was checked and it was.

Despite all this, NO LUCK!!!

I have no idea what else to try. Frustration has become despair.

Any other suggestions?

[Advertisements]

Yes Click Here to view how to appropriately handle your frustration.

Ok now that you've had a laugh. I will get back to business. The Good news is..... We can still help you. The bad news is. I'm not sure what else to do. If you've done everything in the privious posts in this thread including all of the downloading and running all of the anti-spyware and anti-virus/trojan programs then I don't figure that I, myself, can help you to much more considering that you have already tried the "third party browser" option.

I will notify someone with more experience.

Hopefully we will have your problem resolved soon.

Edited by Lightninghawk, 02 May 2005 - 07:16 AM.

[Lightninghawk]

Yes Click Here to view how to appropriately handle your frustration.

Ok now that you've had a laugh. I will get back to business. The Good news is..... We can still help you. The bad news is. I'm not sure what else to do. If you've done everything in the privious posts in this thread including all of the downloading and running all of the anti-spyware and anti-virus/trojan programs then I don't figure that I, myself, can help you to much more considering that you have already tried the "third party browser" option.

I will notify someone with more experience.

Hopefully we will have your problem resolved soon.

Edited by Lightninghawk, 02 May 2005 - 07:16 AM.

[tropicaleagle]

lol

I do wish it were as easy as click here.

I'll be waiting patiently. Thank you.

[Lightninghawk]

don't we all

[Lightninghawk]

Here is a solution given by one of our experts. TonyKlein

It's a familiar issue, and in XP it's usually due to one or more IE dlls having gotten unregistered for some reason.

This is what usually solves this:

Close all browser windows.

Go to Start/Run, and type each line separately, followed by clicking OK:

regsvr32 Shdocvw.dll
regsvr32 Oleaut32.dll
regsvr32 Actxprxy.dll
regsvr32 Mshtml.dll
regsvr32 Urlmon.dll

After each time you click OK, you should get a dialogue box notifying you that your dll has been registered successfully.
After registering all dlls, reboot, and see whether that has fixed the problem.

If no joy, have a look at this MS article:

You Cannot Open New Internet Explorer Window or Nothing Happens After You Click a Link

But simply registering urlmon.dll already does the trick in 75% of cases.

Good luck,

This post has been edited by TonyKlein: Today, 03:10 PM


--------------------

Tony

Microsoft MVP IE/OE

[pegasus82]

ladyluck,
it seems you computer isn't cleaned yet, as it comes back from time to time.

tropicaleagle, what i did below might help.
(otherwise, post your hijackthis log here)

iborjo, i suspect you still have some problem....so you may try to clean it again like what i did below (and review your hijackthis log)

you should not see req.dll in your hijackthis log.

-------------------------------

this is what i have done. hope it helps

1. i got this exact same problem about a month ago.
(Microsoft's tips above did not work on req.dll for me)
i finally got it fixed by doing this in IE
tool/manage add-on/disable req.dll

however, the dll file is still here and i was unable to 'fix' the BHO in hijackthis
(i have been able to remove req.exe though)

2. today my NAV told me i have this req.dll (perhps after it updated the virus defn).
but i tried every method mentioned in various place, i wasnt able to remove it.


then i saw bfbruce's post #5 about killbox above.

at first, killbox was unable to remove req.dll even in safe mode.
however, i then chose
"delete on reboot", and "unregister .dll"
(instead of standard file kill)
and it finally worked, after reboot.
i think what it does is to tell the computer to delete the file on next reboot, before whatever program locked the malware.

i did this in safe mode but it might work in normal mode.
(to go into safe mode press F8 when u start the computer and use arrow and return buttons to choose safe mode)

finally, i ran hijackthis and fix all items with req.dll again.

(i only have req, you may have more mal-files to kill)

btw, i have a question to the experts here,
is there anyway to know which program is using a particular .dll file?
because if there is, we can trace out all the exe related to that file.

Edited by pegasus82, 02 May 2005 - 06:50 PM.

[Lightninghawk]

No DO NOT post HiJackThis Log here. There is an area where malware experts can help with that. Please post your HiJackThis log there if the above solutions do not work.

Thank You,
The Lightninghawk

[Lightninghawk]

I will pass your question along to the experts.

[TonyKlein]

is there anyway to know which program is using a particular .dll file?
because if there is, we can trace out all the exe related to that file.

Try Mark Russinovivch's Process Explorer (freeware): http://www.sysintern...e/procexp.shtml

Launch it and it will show all running processes. Highlight a process, and, if Process Explorer is in DLL mode you will see the DLLs and memory-mapped files that the process has loaded.

You can also use the Find option from the menu to find a dll. You will then get a list of all processes using that particular dll.

It can do more than that. Have a look!

[tropicaleagle]

Lightninghawk, I had previously tried the link "You cannot open a new Internet Explorer window or nothing occurs after you click a link" on the 29th. Nevertheless, I tried it again today with registering the dll files. Still nothing! I had also tried the link "How to reinstall or repair Internet Explorer and Outlook Express in Windows XP". No luck!

pegasus82, I tried "tool/manage add-on/disable req.dll". However, req.dll does not appear in my list.

[Lightninghawk]

Hmm.. This will be a tough one. We'll get it fixed though.. I'll look at some different options today.. give me a couple of hours.

the lightninghawk

[tropicaleagle]

Lightninghawk, IT'S SOLVED !!!

I came across a program on Download.com. It's called "WinASO Registry Optimizer". It cleaned my registry and repaired IE. The trial version only repairs 10 errors at a time and since it found 690 on my computer, rather than run it 69 times, I decided to buy it. It cost $29.95. It cleaned and repaired everything so fast. Now my internet is working properly and my computer is a whole lot faster. Check it out! Let me know what you think.

Thanks so much for all your time and effort. Thanks also Pegasus82 and Ladymuck.

[Lightninghawk]

Your very welcome. I'm sorry I didn't get back to you sooner there was a problem at work so I got called in.

I'm glad the problem is solved

[Woodyford]

I've just fixed this problem. I went to control panel>add or remove programs selected microsoft office basic edition - selected change and then ran the repair option.

There is also a microsoft knowledge article that applies to earlier ie versions http://support.micro...com/kb/q180176/ - this didn't fix the problem but did indicate that I might have lost some .dlls (I recently unistalled a program - that might have deleted them)

Hope this helps

[BryanCallahan]

Hey all, I had this same problem and found this:
http://support.micro...com/kb/q180176/

It worked perfectly. Good luck all!!