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dial up problems, error 721


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#1
Gembob9

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I accidentally turned my computer off whilst on the internet. When I turned it back on it said I needed to configure a modem. I messed around and rebooted a few times and it managed to find it but then when I tried to get back onto the internet it came up with error 721, remote computer didn't respond. AS far as I know my ISP didn't change anything (and I was on the internet only minutes before?).

I messed around a bit more (always a bad idea) and decided to reinstall everything. I promptly uninstalled my modem before realising I don't have the installation disk as I bought the pc with it already installed.

So I have two problems, one, no modem and two can't get onto the internet anyway. :whistling:

I (foolishly) thought I had some idea of what I was doing, but evidently not. Can someone put me out of my misery! Thanks
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#2
cmw2010

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Is this a name brand computer like Dell or HP? If it is, what model number is it? If not download Everest to another computer and burn it to disk or use a usb thumb drive and install it on your PC. It should tell you what modem you have then we can find drivers for it.
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#3
Gembob9

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it's not a branded one, it was built for me. I'm fairly sure the modem is an Intel 526. Does that help?
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#4
Gembob9

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I had another look and it's definitely an Intel ® 536 EP Modem.
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#5
Neil Jones

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Intel 536EP modems are recognised by Windows Update.
Therefore install a new driver for it and tell it to search Windows Update.

Or find a friend with a broadband connection, ask them nicely if you can borrow it, lug your computer round there, plug it in and take it to Windows Update. It should offer you a bunch of things and a new hardware driver for that modem.
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