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Add/Remove Issues


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#1
piggyprobe

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Win XP SP2
2.20 GhZ 448MB Ram

Hi All,

I'm having an issue removing unwanted software from my system using add/remove. I've just made sure my computer is malware free as you can see by clicking here.

This screen shot is an example of what I mean. I do not have the option to remove the google toolbar even though I am signed on as the computer's admin. Any thoughts?

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#2
The Skeptic

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Download Unlocker from the link in my list of programs below. Install it. Right click the program you want to remove (look for the program in Start > all programs) and use Unlocker to remove it.

Edited by The Skeptic, 27 August 2007 - 10:39 AM.

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#3
1101doc

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Choice #1-- System Restore.

If no joy, try the method referenced here: http://www.winxptuto.../arpbuttons.htm

Since it involves Registy modifiation, I suggest that you install and run free ERUNT first.
ERUNT: http://www.larsheder...nline.de/erunt/
ERUNT tutorial: http://www.larsheder...erunt/erunt.txt
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#4
Metahuman

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Or, if it is just an issue with your Google Toolbar, then just perform an inplace install, or install Google Toolbar ontop of the existing one and then try uninstalling it.
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#5
piggyprobe

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Hi all,

Thanks for the advise! Struck out on 1 & 2, and it's not just an issue with the google tool bar. Several others are effected, including Photoshop.

Speaking of Photoshop, when I launch the program, it tells me that my registration information does not match and therefore the program has to close.
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#6
1101doc

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Let's leave the Photoshop issue til later.

I suggest that you create a new user account with Admin rights and log in there.
Please be patient. The first login will require Windows to configure the account, and this will take a couple of minutes. Then go to Add/Remove and see if things are working properly. If so, you can switch: http://support.micro...om/?kbid=811151

If still no joy, try the Revo Uninstaller:
http://www.revouninstaller.com/
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#7
piggyprobe

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No joy to be found!

New Admin account had same issues with add/remove. Installed Revo - on items I cannot uninstall message states no installation pacakage found! This includes items such as Java 2 Runtime Environment, Microsoft Money 2004, etc.
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#8
1101doc

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Did you try the "Unlocker" suggestion?

No installation package found. Are these applications actually still installed?
Sometimes "ghosts" are left in Add/Remove.

If still present, the next step would be to re-install the programs to excatly the same directory, and then attempt uninstallation.
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#9
piggyprobe

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Yes, I did try Unlocker - it's what told me there was no install package found. Will try to reinstall/uninstall next.
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