[BobGuy]

Hi,

I am new to this site, and am looking for some help. Two years ago, it looks like some other people were having the same trouble I am. Both my DVD and CD drives vanished from "My Computer". They still show up in Device Manager, but they both have yellow exclamation points next to them. The fix two years ago included deleting upperfilters and lowerfilters, for the drives, from the registry. This sounds totally like my problem. My question is: how do I get to the registry? I tried doing a Windows search and was unsuccessful. Please help me get to the registry.

Thank you,
Bob

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To get to the registry, click Start -> Run and type "regedit" and press Enter.

[Neil Jones]

To get to the registry, click Start -> Run and type "regedit" and press Enter.

[wannabe1]

In case you need a quick refresher on where to find the filters...

Click Start then Run and type regedit...click "Ok"

In the left pane, expand (click +) HKEY_LOCAL_MACHINE, then SYSTEM, then CurrentControlSet, then Control, then Class, and click on {4D36E965-E325-11CE-BFC1-08002BE10318}

In the right pane, if UpperFilters and/or LowerFilters are listed, delete them.

[BobGuy]

Thank you, guys. You were big helps.