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IE wont load

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Ok I am trying to help someone out who im not with, so the computer is not in front of me, so if you help me with this it may take a day or so to get info.....

Bought some stupid bestbuy reccomended virus scan, installed it, updated it, ran it, found several viruses. Now the IE icon does nothing when clicked on. I tryed to "turn off" the virus scan program with no luck. however if we open up explorer to like mycomputer and put an address in that address bar it works just fine to get around the net.

So anyone have any ideas?? also tried to update, but did nothing :whistling:
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