[Chopin]

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Fredil,wait 'til frantique sees it,i don't think i'll be laughing!




[attachment=18034:915.gif]



That salesman must be Troy,he's toooo honest

[zorba the geek]

Fredil,wait 'til frantique sees it,i don't think i'll be laughing!




[attachment=18034:915.gif]



That salesman must be Troy,he's toooo honest

[zorba the geek]

[attachment=18139:driver.gif]

[zorba the geek]

[attachment=18829:computer04.jpg]

[Connor D]

^LOL


Connor

[zorba the geek]

[attachment=21617:laptop_on_air.jpg]

[TheQuickBrownFox]

now that is technology convergence and integration!

[zorba the geek]

After experiencing difficulties with his computer, a poor, incognizant user called the system maker's technical support line for assistance...

Technician: Hello. How can I help you today?

Customer: There's smoke coming from the power supply on my computer...

Technician: Looks like you need a new power supply...

Customer: No, I don't! I just need to change the startup files...

Technician: Sir, what you described is a faulty power supply. You need to replace it...

Customer: No way! Someone told me that I just had to change the system startup files to fix the problem! All I need is for you to tell me the right command...

For the next ten minutes, in spite of the technician's efforts to explain the problem and its solution, the customer adamantly insisted that he was right. So, in frustration, the technician responded...

Technician: I'm sorry. We don't normally tell our customers this, but there's an undocumented DOS command that will fix the problem...

Customer: I knew it!

Technician: Just add the line 'LOAD NOSMOKE.EXE' at the end of the CONFIG.SYS file and everything should work fine. Let me know how it goes...

About ten minutes later, the technician received a call back from the customer...

Customer: It didn't work. The power supply is still smoking...

Technician: Well, what version of DOS are you using?

Customer: MS-DOS 6.22...

Technician: Well, that's your problem. That version of DOS doesn't include NOSMOKE. You'll need to contact Microsoft and ask them for a patch. Let me know how it all works out...

When nearly an hour had passed, the phone rang again...

Customer: I need a new power supply...

Technician: How did you come to that conclusion?

Customer: Well, I called Microsoft and told the technician what you said, and he started asking me questions about the make of the power supply...

Technician: What did he tell you?

Customer: He said my power supply isn't compatible with NOSMOKE...

[Troy]

Ah hah, so it wasn't a faulty power supply, it was a compatibility problem with the power supply!

Now I understand...

[zorba the geek]

[attachment=22073:Computer...tCrashed.jpg]

[The Admiral]

Here are some actual conversations from my work. The first one is one of my coworkers and McDonald's outsourced tech support, the second one is me and a surgeon needing to replace a hard drive. We do chat support, so this is word for word!

Customer: I will tell the store that they need to contact dell and perform the troubleshooting. Problem is, they are not going to know what to tell the technician when they call. This is a McDonalds store. They sell hamburgers. There is NO IT staff in a McDonalds store. If they call, at best you are getting a store manager, and at worst you are getting a burger flipper who will know absolutely nothing about computers.

Agent: troubleshooting will need to be done. Can Have IT do that if needed?

Customer: What IT? It is a McDonalds store! have you heard of McDonalds? they sell hamburgers?

Agent: I am aware of that. Problem is I could send parts that most likely wouldn't solve the problem. That's why needs to be troubleshoot.

Customer: I understand - but you will have to realize you will be having someone call in that has no aptitude for troubleshooting. You will have to walk them through each step - slowly.

Agent: Is there another option?

Customer: is [the hard drive] pretty easy to drop in the tower? I'm reasonably hands-on (I'm a surgeon)

Agent: Replacing a hard drive is much easier than performing surgery, although I have never attempted the latter.

Customer: surgery isn't that hard either, you just have to close up the skin nicely and nobody can see the mess you made inside

[zorba the geek]

Found this one today

[attachment=24395:6.jpg]

Edited by zorba the geek, 04 November 2008 - 12:22 PM.