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Software Application Problem - QuestSuite Pro


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#1
Dillinger3

Dillinger3

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Date: 04 Sep 07

Dear Sir/Madam,


I recently purchased a Single User License of the QuestSuite Professional software application.


QuestSuite Professional, rev. 1.70
Serial No.: Qz02632
URL Link: http://www.quest-tec...tware/index.htm


I successfully downloaded the software application onto my personal laptop computer:

- DELL Precision M65
- OS ---> Windows XP Professional



However, the software application will not run, and each time I try to start the software application an error message occurs and reads as follows:



Quest Suite Professional.exe – Unable to Locate Component

This application has failed to start because U2LST.dll was not found. Re-installing the application may fix this problem.



We verified that the file indicated above (U2LST.dll) exists on my computer under the folder C:/Windows/Crystal. I re-installed the software, but the same problem occurred. Next, we checked to see if the QSP software application would work in “Safe Mode”, and it did work okay. But, it will not work in “normal mode”, and I keep getting the error message stated above. We also installed the software application on a different computer, and it worked without a problem.


We suspect that there may be a conflict with another application. A list of applications on my laptop computer are as follows:

· Bluetooth Manager

· InterVideo WinDVD 7.0

· Logitech QuickCam

· Microsoft Office 2003

· QSP – Quest Technologies

· Roxio 8

· Norton Antivirus Version 8

· Wave Embassy Security Center

· WinZip 8.1

· Yahoo Messenger

· Adobe Acrobat 6.0 Standard

· Adobe Reader 7.0

· Internet Explorer 7.0

· Microsoft Visio

· Windows Defender


Can you please assist to resolve this problem (potential conflict) ? I look forward to your reply.


Regards,
Jay Luciani
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#2
starjax

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Not sure why you posted this here. I hope this is just a copy of the email you sent them. From reading, I would say your problem may reside with your sound card. I would suggest that you go to dell.com and install the latest driver for your sound.

In the meantime I hope they have responded to your issue.
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#3
Dillinger3

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starjax,

Yes, I did contact the manufacturer of the software, but they provided limited assistance... so I thought I would try here at geekstogo. The software is used to run a program that can download noise exposure data from a sound level meter. But, when I downloaded the program to my laptop, it would not work... it did work however in "safe mode". I could not figure out why it did not work, except that maybe it is "old software" and incompatible with my newer system, or that maybe there was a conflict with another program.

So you are saying my sound card might be a potential problem ???

Appreciate any help you can give.

Regards,
Jay

P.S. - Not sure what the file is for U2LST.dll
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#4
starjax

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when you boot into safe mode, it runs with a minimal set of drivers. That's why the program was working. In normal mode, it comes up with the error. I know it's sound due to the folder location of "crystal".

1)try updating your sound drivers. test and see if it works.

2)if it doesn't, then copy the dll file to the root of the c:\windows\system32 folder and test again.
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#5
Dillinger3

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starjax. . . .

#2 worked. . . . thanx very much. . . .

regards,
Jay
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