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Pop up spyware [bleep]...HELP PLEASE


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#1
lorraineraymond

lorraineraymond

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Hello - aparently I was infected by a trojan virus. I have ran both of the vurtumonde fixes, spybot, ad-aware2007 and norton and I am still having problems. The IT guy we have here is a young kid and I am not sure he knows what ithe world to do. Can someone help me? Walk me though the steps to fix this. This laptop is only 3 weeks old......

Thanks
Lorraine
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#2
Major Payne

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Hi Lorraine:

Please go to the Malware section of this forum and follow the instructions at the top. Especially the Click Here link. That will give you several steps that will help you clean up most of all problems by yourself. If at the end of the cleanup process you are still having difficulty, and you may not be, then post a hijackthis log in THAT forum.

Please be patient as the "Malware Forum" is a very busy place and a two or three day wait is not unusual.

If you are still having problems after getting a clean bill of health from the Malware Section, please return to this thread. Please do not post a HiJackThis log in this thread unless asked to do so and then only as an attachment. To attach log, when requested, either change the .log extension to .txt, or put the log into a compressed (zipped) folder.

Please post back if your problem has been solved.

Ron
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#3
lorraineraymond

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Thank you Ron - I was in the process of following the instructions on that page when you replied. I am currently running the Panda scan and have completed all the other steps. I will let you know what I find. Thank you for your help.

Lorraine
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#4
Major Payne

Major Payne

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OK. Just let the Malware Experts lead you through the more detailed processes with your HiJackThis log and you should be just fine. Good luck.

Ron
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