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CD/DVD drive not reading discs


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#1
Guest_chazzye_*

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Hi, I usually fix my own computer problems and have been sucessful up until now. I hope somebody will be able to help me. My CD/DVD drive is not reading most discs. I have a Gateway running Windows XP. I'm unable to play my Sims games, music, etc. I get the msg: "no disc in drive E" or insert disc. I have contacted Gateway and they told me that my game disc was bad (music disc played for her). I tried to play another music disc, it didn't read it, I know that every disc I own can't be bad. I have also contacted the game help desk, and followed their instructions to the letter, still nothing. This computer is still under warranty until 2008. Can someone help me get back to my Sims?
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#2
Adrenalin

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i know that windows xp sometimes malfunctions and does not auto play the discs, try using this tool

http://www.softwarep...aydownload.html

hope it works :)
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#3
shard92

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it's also possible that the drive is dirty or dying... you could try a lens cleaner( for cd/dvd players )
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#4
chazzye

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I've tried cleaning the lens, still does the same thing.
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#5
chazzye

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Tried using the tool, this is what it said:
Result: This AutoPlay setting cannot be fixed. Either the device is malfunctioning, or the wizard cannot determine the problem.
:)
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#6
chazzye

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I forgot to add that this system has crashed twice: 3/2/07 and 11/4/07, but I was able to recover my information and the drive worked after that also.
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#7
shard92

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kind of sounds like a bad drive..... you could though try running system file checker (sfc at command prompt ) and see if it finds a corrupted file that is causing the problem.... note you will need your windows cd if it finds an error...
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#8
chazzye

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FYI
Thanks for all your help. The drive was bad, finally got a Gateway tech to admit, suggest, etc that the drive was bad and got it replaced. Works great now. :)
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#9
shard92

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glad you got it sorted... especially since gateway fixed it for you
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