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Java plug-in 1.5.0_06 not installed properly

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Hi. I was trying to enter the "live chat" forum, and this message came up. "java plug-in 1.5.0_06 not installed properly". I click ok, and it says to close browser and start a new one to download. I click yes, and the new window says JRE Collision. I have used live chat before, about a year ago with no problems. Any sugestions?
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please uninstall Java. You may see several versions listed. Just start with the most recent version and uninstall. Then uninstall the next version and so on. Then go to http://java.com/ and install from there. If you have any other issues please let me know.
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