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Random Restarts


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#1
darthmic

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Could anyone help me? I have this strange problem.. sometimes my comp restarts randomly - sometimes minutes after i start up windows, some times even before i get to the windows loading screen, and sometimes after hours of usage. Some weeks, it runs without restarting at all. uhm...?

Not sure if this will help , but every time it restarts the event viewers shows these errors:
Event ID :7026 The following boot-start or system-start driver(s) failed to load: sptd
Event ID: 7000 The npkcrypt service failed to start due to the following error: The system cannot find the path specified.
Event ID: 7000 The Cypress General Purpose USB Driver w/ Keil Monitor (ezusb.sys) service failed to start due to the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
Event ID: 7000 The Cypress General Purpose USB Driver (ezusb.sys) service failed to start due to the following error:
The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

I've run virus scan on my comp etc - no viruses or anything like that.
Could it be a problem with my RAM?

thanks for any help
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#2
Titan8990

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Download Speedfan (The download link is in the first line of the second paragraph), and install it. Once it's installed, run the program and post here the information it shows. The information I want you to post is the stuff that is circled in the example picture I have attached.

Posted Image
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#3
darthmic

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Thanks for the quick reply , here are the results:
(mid right box):
Temp 1: 39C
Temp 2: 40C
Temp 3: -48C

(Lower Box)
Vscore: 1.57V
+12V: 12.34V
3.3V : 3.25V
Vcc: 5.23V
Vin2: 0.00V
5Vsb: 4.08V
Vbat: 0.00V
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#4
Titan8990

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Temps and voltages look good.

In safe mode:

Right click MY COMPUTER, choose PROPERTIES, choose ADVANCED, choose the SETTINGS button in the Startup And RECOVERY section, and uncheck AUTOMATICALLY RESTART. Click APPLY and OK.

Now reboot. This will result in the BSOD error...report the STOP ERROR and any parameters.

Since you say it might take a week to get a random restart to force a BSOD we will check your RAM out in the mean time.

Click this for a guide to using Memtest



Click this to download Memtest

Run it overnight if possible

Edited by Titan8990, 12 October 2007 - 02:34 AM.

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#5
darthmic

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Well, the auto restart box was already unchecked. when it restarted, it did not give me a BSOD - it just booted up normally

Edited by darthmic, 12 October 2007 - 10:50 AM.

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#6
Adrenalin

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Wow,

What a great little app speedfan is! just stumbled across it, thanks Titan8990
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#7
Titan8990

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Did you restart the computer manually or did it occur as it had been before?

Yes, it is a good program adrenalin. It will even stay and display your temps in your system tray :).

Edited by Titan8990, 12 October 2007 - 04:25 PM.

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#8
darthmic

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It restarted on its own.
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#9
Titan8990

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Alright since you didn't get a BSOD it is definatly a hardware failure. Your voltages didn't look bad but I am suspecting the PSU. Are these restarts occuring more frequently as time goes on?
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#10
The Skeptic

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It is impossible to tell at this stage if the source of the problem is in hardware or software. The presence or absence of BSOD is no indication. Looking at the errors specified in your first post I tend to think that you have a corrupted windows installation.

Please do the following. This will briefly test your hardware before we continue with the software:

1: Download from the link my signature Microsoft memory test tool. Follow the instructions and create a bootable cd or floppy. Reboot the computer with the program in place and let it run at least for an hour. Please report if there are any errors.

2: How to create a Sandra XI report.

Important Note: Sandra, like all hardware test programs, stresses computer components beyond the average use. This is necessary to discover weaknesses in the system. On the other hand, if the system is in a marginal state a permanent failure of components may occur . Before running the program make sure to save any unsaved data.

Download Sandra XI using the link in my signature. Please note that if you run XP 64 you need a different version of Sandra then when using XP 32. Install and run the program.

Click on Tools and then on Create Report. Follow the instructions and when given the options uncheck everything which you do not need to test. Choose a place in which to save the report. The report can be very long and complex so do not attach it to your post unless specifically asked to do so.

Run the program. The test is quite long. On my computer testing the hardware takes about 40 minutes. At the top righthand corner there is an idicator that shows that the test is running. At the end look at the report on the screen and report items which did not pass the test successfully (if there are any).
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#11
KGHN

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I recently replaced the wimped power supply on my daughter's gaming machine with a tasty Enermax 465W P/S. That caused random reboots, until I (OK, laugh at me) realized that the US/European switch was set to 230V. I can't believe it actually worked somewhat in that state. I set it to 115V and now all is well.

Sometimes it would reboot again and again. The longest session was about half an hour before reboot. Cold or warm didn't seem to make much difference. OS is WinXP Media Center. PC Chips 810 motherboard, Radeon 9000 Pro AGP video. TrippLite BC Pro UPS.
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#12
darthmic

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Sorry for the late reply, sent my computer for repairs ..turns out it was some problem with the power supply and heat.
Thanks for all the help, really appreciate it.

Edited by darthmic, 18 October 2007 - 10:40 AM.

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#13
Titan8990

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Glad you got it fixed :). Your temperatures were fine so was it your PSU that was giving off to much heat?
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#14
darthmic

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Just to inform you all , my computer recently started doing this recently. However , I found that by pressing down the resetbutton and not letting go ,it works fine! So, I just found some tape and taped the reset button so it stayed down forever ... and it's been working fine since.

Could anyone tell me if keeping the restart button pressed down will affect my PC in any way?
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