Hello, I did talk with a Dell tech. They did several things. First, they had me hold the Fn button and start the computer, then they had me run the diagnostics which showed no errors, then they had me run the Quick Test instead of the Custom Test which did show an error, something about the CD drive (it said there was a disc in there when there wasn't). Then they tried to have me turn off the computer and restart it by holding the Ctrl button while tapping F11. It kep loading to a screen saying that it had been closed down improperly and to restart in Safe mode, Last known good configuration, Windows etc... Every time we tried to restart it, it went to this page. So they had me pull both memory chips from the back and replace each one, separately in each slot and try to restart it. Then they had me remove the hard drive and try to start it. It wouldn't start without the hard-drive. It would start correctly with one memory chip, but not the other. They decided that not only is the memory bad, the motherboard is also evidently bad and they are sending out a service technician with both parts to replace them. It is under warranty so that is fortunate. At one point, they also had me remove the battery and start the computer with the ac only, not sure why. Anyway, terminal disease, happy ending. You guys were very helpful and correct, it was memory. I told them we ran memtest and failed miserably so even tho it had a clean initial diagnostic scan, they were vigilant with the memory issue. Thank you sincerely, you guys are great. Sharon