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HELP! problem opening control panel


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#1
NO TEARS IN THA END

NO TEARS IN THA END

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help! i receive and error when i go to open the control panel. heres a pic of the error i recieve.

Posted Image



incase that picture blows: it says "the instruction at "0x7c9eac10" referenced memory at"0x00000000" The memory could not be "read"


not sure why it is happening, and i cant find that error by searching. please help! thanks in advance.

Edited by NO TEARS IN THA END, 13 October 2007 - 03:55 PM.

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#2
anzenketh

anzenketh

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Hello No tears,

This is a more difficult problem and will require a bit of research. Are you still experiencing this problem?

Does the problem happen in safe mode?

While starting your computer tap the F8 key once every second during the memory count up, or during the system spash screen where you see the system maker's name (HP, COMPAQ, DELL....etc.)

This will result in a text based menu. Use the cursors/arrow keys to navigate to SAFE MODE and hit enter.

Does the problem occur in safe mode?
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#3
NO TEARS IN THA END

NO TEARS IN THA END

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no, the control panel works fine in safe mode. but it still does not work in regular system start up. any idea what to do next. not sure if u need a HJT log or not osim not going to post one
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#4
anzenketh

anzenketh

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What happens when you press OK?
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#5
Relemar

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I had this prob before, I did a repair install - all was fine.
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#6
NO TEARS IN THA END

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the same thing happens when i press ok or cancel-it just closes the box and still doesn't open control panel. ye i don't have the install discs anymore. and i'd rather not have to do that.
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#7
anzenketh

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Can you press CTRL+Alt+Del and get the task manager.

Press CTRL+ALT+DEL.
Click on file.
Click on newtask

At the prompt type sfc /scannow Please note that there is a single space between sfc and /scannow.

Typing this will start the program, and a box should appear telling you how much longer the process should take.

Sometimes the scan will prompt you for your Windows XP disc upon starting the scan. if this happens please make sure that you can view protected files:My Computer
Tools
Folder Options
View
"Uncheck" Hide protected operating system files.
Then rerun the scan. If this still asks you to put in your windows XP CD, and you do not have the CD (If you bought it preinstalled) post back for more tips, otherwise enter Windows CD.

Once the scan is complete:

Check your Windows Updates! After using the File Protection Service, you might need to reapply some updates.

Please reboot, and let me know if anything has changed.

Also, please rehide the protected files:My Computer
Tools
Folder Options
View
"Check" Hide protected operating system files.

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#8
NO TEARS IN THA END

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ok now the control panel opens up for a second and then the error pops up before the panel loads.
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#9
anzenketh

anzenketh

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While starting your computer tap the F8 key once every second during the memory count up, or during the system splash screen where you see the system maker's name (HP, COMPAQ, DELL....etc.)

This will result in a text based menu. Use the cursor/arrow keys to navigate to SAFE MODE and hit enter.

Does the problem occur in safe mode?
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#10
NO TEARS IN THA END

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no it works just fine in safe mode. its just when in normal startup. any other ideas?
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#11
anzenketh

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Hello no tears.

Copy the text in the Code Box to a blank notepad page. To get to notepad click on start, run and type in notepad. In notepad Click File, Click SaveAs. On save in select the dropdown for Desktop. For the file name put searchcpl.bat and click on the dropdown for save as type click on all files.

@ECHO OFF
If exist Results.txt Del Results.txt
Echo %date% %time% >>Results.txt
Echo.>>results.txt
ECHO Working.......
dir /s /a /b C:\*.cpl >>Results.txt2>nul

Please attach Results.txt in your next post. If just attaching the text document does not work compress it as a zip file first.

Also try Clean boot troubleshooting to see if there is a program interfearing with opening control panel.

Edited by tuxmaster, 04 November 2007 - 05:48 PM.

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#12
NO TEARS IN THA END

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i click on the file on desktop and it doesn't open. what am i doing wrong? i tried your clean boot too, but that didnt work.
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#13
anzenketh

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I apologize I made a correction to the instructions we do not want the file to be named .cpl but .bat.
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#14
NO TEARS IN THA END

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thanks for clarifying that. not sure if i did it right, because the results.txt onyl says the date and time but whatever here it is.

Attached Files


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#15
anzenketh

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notears,

It should have shown up with something. Have you installed any programs recently?
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