We want to run the offline crash diagnostics to get a quick snapshot at what could possibly be the problem with you getting Blue screen error messages.
First we want to download the offline crash diagnostic. You can obtain that here
Now we want to Run the Offline Crash Diagnostic tool
After you save the WindowsXP-KB923800-ENU.exe
file, follow these steps:
1. Double-click the WindowsXP-KB923800-ENU.exe
file to install the Offline Crash Diagnostic tool.
The installer adds the Offline Crash Diagnostic tool files to the %Windir%\Pchealth\Helpctr\Binaries
2. Click Start
, click Run
, type ocadiagnostic.exe
,and then click OK
to run the Offline Crash Diagnostic tool.
3. Agree to let the tool send information to Microsoft. Then, click Next
The tool performs the following tasks:
The tool determines the number of dump files on the computer.
The tool finds any dump files that are located in the %Windir%\Minidump folder. You can choose to send all the dump files, or you can choose to send individual dump files.
Note The last 10 dump files to be created are collected. Dump files are not collected if they are more than one year old.
The tool automatically sends the dump files to the Office Crash Diagnostic Microsoft database Web site for analysis.
The tool downloads the response URLs.
The tool displays the response IDs. The tool also provides hyperlinks to the Office Crash Diagnostic Web site.
Go ahead and report back the Response IDS with your next post.