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PC crashes randomly - driver conflict?


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#1
domyue

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Hi,

I've been having a problem with my PC in the last few months. It restarts randomly approx twice a day. I've had this problem once before but thought it was resolved (program conflict, but now has resurfaced).

Since behaviour is exactly the same as the first time I had the problem, I'm pretty sure its a program conflict again. I've got a minidump if someone could please offer to help me read it and root out the causing conflict?? (if so, where should I post it...here?)

Thanks so much!
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#2
anzenketh

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Hello domyue

I certainly can help you with that. First lets try the easy method for reading those minidumps If we need to we will read them manualy.

We want to run the offline crash diagnostics to get a quick snapshot at what could possibly be the problem with you getting Blue screen error messages.

First we want to download the offline crash diagnostic. You can obtain that here
Now we want to Run the Offline Crash Diagnostic tool
After you save the WindowsXP-KB923800-ENU.exe file, follow these steps:

1. Double-click the WindowsXP-KB923800-ENU.exe file to install the Offline Crash Diagnostic tool.
The installer adds the Offline Crash Diagnostic tool files to the %Windir%\Pchealth\Helpctr\Binaries folder.
2. Click Start, click Run, type ocadiagnostic.exe ,and then click OK to run the Offline Crash Diagnostic tool.
3. Agree to let the tool send information to Microsoft. Then, click Next.
The tool performs the following tasks:

• The tool determines the number of dump files on the computer.
• The tool finds any dump files that are located in the %Windir%\Minidump folder. You can choose to send all the dump files, or you can choose to send individual dump files.
Note The last 10 dump files to be created are collected. Dump files are not collected if they are more than one year old.
• The tool automatically sends the dump files to the Office Crash Diagnostic Microsoft database Web site for analysis.
• The tool downloads the response URLs.
• The tool displays the response IDs. The tool also provides hyperlinks to the Office Crash Diagnostic Web site.

Go ahead and report back the Responce ID'S with your next post.
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#3
domyue

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Hi, sorry for the wait, was a little busy.

The Response ID were 571 and 10 (I sent 5 dumps and 4 of them were 571 and the remainder was 10)

So apparently one driver error and five hardware errors. I've checked my disks thoroughly using seagate's disk tool (both my harddrives completely healthy) and also tested my RAM using memtest (7 passes - all no errors).

What could the driver error be??

And what could the other hardware error be as well??

Thanks for your help!

Edited by domyue, 20 October 2007 - 07:03 PM.

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#4
anzenketh

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What are you usually doing when you get those errors?

I would like to take a look at your system Logs.
1 Create a new folder on the desktop and call it "Eventlogs" or whatever you like
1. Go to Start Run type in eventvwr.msc
2. Right click on system Click on save Log File As and save it to that folder you created.
3 close the folder and right click on it and select Send to Compressed (zipped) Folder. Please do NOT compress them in .rar
4 use the "Manage attachments" Under "Advanced Options" option upload that zip file here as an attachment.
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#5
domyue

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Here it is!!

Edited by domyue, 25 October 2007 - 11:01 AM.

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#6
domyue

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It seems like something to do with my graphics...so maybe thats the generic hardware error...but still confused about the driver conflict that it seems to log.

Edited by domyue, 21 October 2007 - 11:08 AM.

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#7
anzenketh

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I was unable to see because the log is no longer posted? If it pointed to a video card I would try reinstalling your video card.
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#8
domyue

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I installed a different video card - (then had a comodo driver error during a game subsequently). But after it restarted, no further crashes thus far. Will post again later to update you guys.

Thanks so far
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