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Can't figure this one out


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#1
dgitaldvl

dgitaldvl

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I have an interesting problem on my wife's computer. She recently updated her McAffee that comes free with our internet and after that, any time she tried to access the internet the computer would reboot. I went in and, figuring it was McAffee, tried to remove it by Add / Remove programs. When I tried to access the control panel the computer rebooted again. I grabbed my trusty OS disk and tried doing a repair with no effect on the problem. I went into safemode and removed McAffee that way, rebooted and tried again. Same thing. Anyone have an idea on what to try next? I really don't want to have to format and reinstall if I don't absolutley have to. The computer specs are:

AMD Athalon 2000+
512 MB memory
GeForce FX 5700
Sound Blaster Live Sound Card

Any help would be greatly apprecaited as it is also the PC my daughter uses for her school work.
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#2
jaxisland

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If you go into Start -> Control Panel -> Administrative Tools -> Event Viewer

Select one of the titles on the left and look for any entries on the right that has a red X next to it around the time the computer reboots. Check on all titles on the left.

Also if you find some, double click the entry on the right and use the copy button to paste them in here.

Thanks
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#3
dgitaldvl

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Thank you for the reply. Here are the logs you requested. These are the most recent but it looks like I get the same errors everytime.

From Application Log
Event Type: Error
Event Source: PerfNet
Event Category: None
Event ID: 2002
Date: 10/21/2007
Time: 12:36:18 AM
User: N/A
Computer: TRACY
Description:
Unable to open the Redirector service. Redirector performance data will not be returned. Error code returned is in data DWORD 0.
Data:
0000: 34 00 00 c0 4..À


Event Type: Error
Event Source: PerfNet
Event Category: None
Event ID: 2004
Date: 10/21/2007
Time: 12:36:18 AM
User: N/A
Computer: TRACY
Description:
Unable to open the Server service. Server performance data will not be returned. Error code returned is in data DWORD 0.
Data:
0000: 34 00 00 c0 4..À

Event Type: Error
Event Source: rasctrs
Event Category: None
Event ID: 2001
Date: 10/21/2007
Time: 12:36:18 AM
User: N/A
Computer: TRACY
Description:
The description for Event ID ( 2001 ) in Source ( rasctrs ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. The following information is part of the event: The event log file is corrupt..

From System Log
Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10010
Date: 10/21/2007
Time: 12:38:53 AM
User: NT AUTHORITY\SYSTEM
Computer: TRACY
Description:
The server {1BE1F766-5536-11D1-B726-00C04FB926AF} did not register with DCOM within the required timeout.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7001
Date: 10/21/2007
Time: 12:36:18 AM
User: N/A
Computer: TRACY
Description:
The Remote Access Connection Manager service depends on the Telephony service which failed to start because of the following error:
No attempts to start the service have been made since the last boot.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7026
Date: 10/21/2007
Time: 12:36:01 AM
User: N/A
Computer: TRACY
Description:
The following boot-start or system-start driver(s) failed to load:
MRxSmb
NetBIOS
NetBT
RasAcd
Rdbss
Tcpip

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7001
Date: 10/21/2007
Time: 12:36:01 AM
User: N/A
Computer: TRACY
Description:
The Computer Browser service depends on the Server service which failed to start because of the following error:
No attempts to start the service have been made since the last boot.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7001
Date: 10/21/2007
Time: 12:35:59 AM
User: N/A
Computer: TRACY
Description:
The TCP/IP NetBIOS Helper Service service depends on the AFD Networking Support Environment service which failed to start because of the following error:
No attempts to start the service have been made since the last boot.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7001
Date: 10/21/2007
Time: 12:35:59 AM
User: N/A
Computer: TRACY
Description:
The DNS Client service depends on the TCP/IP Protocol Driver service which failed to start because of the following error:
A device attached to the system is not functioning.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7001
Date: 10/21/2007
Time: 12:36:00 AM
User: N/A
Computer: TRACY
Description:
The System Event Notification service depends on the COM+ Event System service which failed to start because of the following error:
No attempts to start the service have been made since the last boot.
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#4
jaxisland

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I truly believe your assumptions about Mcafee are correct. What I would do is go ahead and unistall Mcafee again then you can check the logs before you reinstall it. Follow the instructions on this Link

make sure you do all the steps, if you have problems let me know.
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#5
dgitaldvl

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Thank you for the reply. I did as you suggested, I used the McAffee removal tool, rebooted, tried to run a program again and same thing. Here are the new event logs:

From Application Log
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7001
Date: 10/23/2007
Time: 12:46:05 AM
User: N/A
Computer: TRACY
Description:
The Remote Access Connection Manager service depends on the Telephony service which failed to start because of the following error:
No attempts to start the service have been made since the last boot.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7026
Date: 10/23/2007
Time: 12:45:49 AM
User: N/A
Computer: TRACY
Description:
The following boot-start or system-start driver(s) failed to load:
MRxSmb
NetBIOS
NetBT
RasAcd
Rdbss
Tcpip

Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10010
Date: 10/23/2007
Time: 12:48:38 AM
User: NT AUTHORITY\SYSTEM
Computer: TRACY
Description:
The server {1BE1F766-5536-11D1-B726-00C04FB926AF} did not register with DCOM within the required timeout.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7001
Date: 10/23/2007
Time: 12:45:47 AM
User: N/A
Computer: TRACY
Description:
The TCP/IP NetBIOS Helper Service service depends on the AFD Networking Support Environment service which failed to start because of the following error:
No attempts to start the service have been made since the last boot.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7001
Date: 10/23/2007
Time: 12:45:47 AM
User: N/A
Computer: TRACY
Description:
The DNS Client service depends on the TCP/IP Protocol Driver service which failed to start because of the following error:
A device attached to the system is not functioning.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7001
Date: 10/23/2007
Time: 12:45:48 AM
User: N/A
Computer: TRACY
Description:
The System Event Notification service depends on the COM+ Event System service which failed to start because of the following error:
No attempts to start the service have been made since the last boot.

From System Log
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7001
Date: 10/23/2007
Time: 12:46:05 AM
User: N/A
Computer: TRACY
Description:
The Remote Access Connection Manager service depends on the Telephony service which failed to start because of the following error:
No attempts to start the service have been made since the last boot.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7026
Date: 10/23/2007
Time: 12:45:49 AM
User: N/A
Computer: TRACY
Description:
The following boot-start or system-start driver(s) failed to load:
MRxSmb
NetBIOS
NetBT
RasAcd
Rdbss
Tcpip

Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10010
Date: 10/23/2007
Time: 12:48:38 AM
User: NT AUTHORITY\SYSTEM
Computer: TRACY
Description:
The server {1BE1F766-5536-11D1-B726-00C04FB926AF} did not register with DCOM within the required timeout.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7001
Date: 10/23/2007
Time: 12:45:47 AM
User: N/A
Computer: TRACY
Description:
The TCP/IP NetBIOS Helper Service service depends on the AFD Networking Support Environment service which failed to start because of the following error:
No attempts to start the service have been made since the last boot.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7001
Date: 10/23/2007
Time: 12:45:47 AM
User: N/A
Computer: TRACY
Description:
The DNS Client service depends on the TCP/IP Protocol Driver service which failed to start because of the following error:
A device attached to the system is not functioning.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7001
Date: 10/23/2007
Time: 12:45:48 AM
User: N/A
Computer: TRACY
Description:
The System Event Notification service depends on the COM+ Event System service which failed to start because of the following error:
No attempts to start the service have been made since the last boot.

Thanks for all of your help
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#6
dgitaldvl

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Update: I found out something interesting. It isn't that every program causes the computer to reboot. I can use email, World of Warcraft and a couple of others but if I try to click on IE or Control Panel it reboots. Just thought I would add that info.
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#7
dgitaldvl

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Another update: My wife decided that having her computer up and running was more important than not doing a system wipe so thanks for all the help but I just wiped the HDD and reinstalled. You can close this issue.
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#8
anzenketh

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In safe mode:

Right click MY COMPUTER, choose PROPERTIES, choose ADVANCED, choose the SETTINGS button in the Startup And RECOVERY section, and uncheck AUTOMATICALLY RESTART. Click APPLY and OK.

Now reboot. This will result in the BSOD error...report the STOP ERROR and any parameters.
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