[Mrs. Kitty]

Hi, I'm not sure if I'm in the right area for this post. The problem I'm having is that when I play video's or music through my Windows Media Player 11 or any video on the internet the sound comes in really slow. The music sounds like it's playing on a really slow speed. What should I do? Could it be a virus? Please Help me.

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Hello Mrs. Kitty,

What troubleshooting have you done. Have you tried reinstalling the sound drivers?

[anzenketh]

Hello Mrs. Kitty,

What troubleshooting have you done. Have you tried reinstalling the sound drivers?

[Mrs. Kitty]

Hello, tuxmaster

Thank you for repling to my post. I really haven't done a whole lot as far as troubleshooting. I ran my anti-virus, spy-bot, and spy-blaster programs to make sure it wasn't any virus or malware. That came up clean. Other than that I didn't know what else to do. I don't know how to reinstall the sound drivers. Do I have to have discs to do that? If so I'm not sure I have them. Let me know what I should do next. Thanks

[anzenketh]

What is the make and model of your computer?

[Mrs. Kitty]

Compq Presario 6000, that's what it says on the front of the tower. You will have to excuse my lack of knowledge with computers. I can use them. I'm just not real good at fixing them. I'm running Windows XP on it.

[anzenketh]

I went on HP's site and there are a few 6000's
» Compaq Presario 6000EA Desktop PC
» Compaq Presario 6000KS Desktop PC
» Compaq Presario 6000T Desktop PC
» Compaq Presario 6000Z Desktop PC

Which one is yours?

[Mrs. Kitty]

Hey I'm sorry I looked again it is a Presario 6300us. I also noticed lately that my computer is running a little slower. What can I do about that? Thanks

[anzenketh]

If your entire computer is running slow lets clear some stuff out.

Lets give ATF Cleaner a run.

First Download ATF Cleaner.

1. Double-click ATF-Cleaner.exe to run the program.
2. Under Main choose: Select All
3. Click the Empty Selected button.
1. If you use Firefox browser
* Click Firefox at the top and choose: Select All
* Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
2. If you use Opera browser
* Click Opera at the top and choose: Select All
* Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main menu to close the program.

Edited by tuxmaster, 29 October 2007 - 02:38 AM.

[Mrs. Kitty]

Okay, I did that. Thanks. Now what?

[anzenketh]

Did it speed up your system a bit if not.

I suggest you go to the Malware Forum and run all the steps located in the START HERE. These self-help tools will help you clean up 70% of problems on your own. If you are still having problems after doing the steps, then please post a HiJackThis Log in THAT forum. If you are unable to run and/or post a HJT log, then post that in your initial post in the topic you create in that forum.

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).

[Mrs. Kitty]

Thank you I will do what you suggested. The things you suggested should take care of my sound problem, right? If not I will post you. My system isn't running any faster. Thank you for your help.

[anzenketh]

It may it may not take care of your sound issue. However it should help you with your computer's slow performance.

[Mrs. Kitty]

Hey tuxmaster,

I just wanted to let you know that everything is running fine. I went to the malware section here. I spoke with Harrythook. He helped me get everything to run faster. All the things we did took care of my sound problem. Thanks again, Mrs. Kitty

[anzenketh]

Mrs. Kitty,

That is good to know thanks for letting me know.